6 Reasons Technology Won’t Kill B2b Salespeople

Technology will enhance sales teams, not replace them A new report from Forrester Research called "Death of a B2B Salesman," predicts that one million U.S. B2B salespeople will lose their jobs to self-service e-commerce by 2020. Fears over technology stealing sales jobs is nothing new, it happened following the advent of both the phone and Internet. Fortunately, the salesperson didn’t die then, they adapted, and according to a multitude of recent studies, the sales industry is evolving and actually entering a period of expansion. The U.S. Department of Labor projects employment of sales managers will increase by eight percent through 2022, while employment of sales engineers, wholesale and manufacturing sales representatives are expected to grow by nine percent. In addition, the 2015 CareerBuilder.com U.S. Job Forecast Study ranks sales jobs as the number one job employers are currently looking to fill, ranking 10% higher than technical positions. This is a significantly increase from even last year when sales also ranked number one. Amidst fear and speculation, the facts demonstrate that B2B businesses across North America are making strategic investments to staff their sales department with high-achieving, technologically savvy salespeople to bridge the gap between buyers and sellers that technology cannot fill. There is positively no doubt that digital marketing and e-commerce are dramatically changing the way we do business. However, the businesses that adapt and incorporate new technology comprehensively across their organization will beat out their competitors. Here are 6 reasons why technology will not represent the death of the B2B salesperson. 1. STUDIES SHOW B2B BUYERS WANT SALESPEOPLE INVOLVED EARLIER: New research from the Information Technology Services Marketing Association (ITSMA), shows that 70% of B2B buyers want to engage with salespeople early in the sales process. ITSMA did the research with almost 300 senior executives who were buying complex solutions valued at over $500,000. 2. MARKETING DISINTERMEDIATION: While in many companies, marketing might be the primary owner of the digital relationship, in companies where the transaction value or complexity is above a certain threshold, the sales team needs to get involved early to help shape and develop opportunities. Ultimately, when large amounts of money are involved in B2B purchases, buyers want to deal directly with a human being to develop a relationship, perhaps negotiate and to get certain assurances. 3. BUYERS INCREASINGLY EXPECT CUSTOMIZED SOLUTIONS: In the age of solution sales, buyers expect solutions to be customized for their unique requirements. Since buyers are more informed about their needs, they expect an informed seller who can add value beyond that supplied by online marketing materials. A salesperson is needed to accommodate a more complex buying environment. Direct one-to-one interaction and conversations are still absolutely critical and necessary. 4. OUTBOUND SALES NEEDED TO DRIVE NEW BUSINESS: While digital marketing departments are equipped to handle inbound inquiries, to really drive revenue a company needs aggressive and effective outbound sales teams to achieve growth. Outbound salespeople are also the critical drivers of new business opportunities. 5. HIGH COST OF SALES AUTOMATION AND DIGITAL MARKETING: Senior executives who are determined replace their sales division in order to save money should understand that the cost of leveraging sales automation and digital marketing technology is actually very high. It requires many core competencies, a willingness to invest big dollars, and very few have been successful. 6. TECHNOLOGY ENHANCING RELATIONSHIPS, NOT REPLACING THEM: Through social media and big data, the amount of information we have about our clients has never been higher. As a result, selling is more scientific and structured today than ever before. The top percentile of salespeople are technologically savvy and inclined to use every tool and piece of data available to them to win business. The ability to know more about the purchasing habits of consumers allows sales teams unprecedented ability to foster strong relationships. [eventpdf]

6 Reasons Technology Won’t Kill B2b Salespeople

To continue reading this story get free access

Upcoming Events

Germany’s 1 January 2027 E-Invoicing Deadline: Timely Guidance for Time-Crunched Leaders

Accelerating O2C Transformation: How AI Is Reshaping the Cash Conversion Cycle

WorkX

Shared Services and BPO Week Philippines 2026

Why AI in BFSI Stalls After the Pilot — and What Leading Institutions Should Consider Doing Differently

The AP Automation Reality Check: What True Intelligent Automation Looks Like Inside D365

Follow Us

Latest Webinars

The Future of Workplace Experience: What Employees Really Want in 2026

Beyond Invoice Capture: A Practical Path to Autonomous AP

Your Journals Know Where the Close Is Broken

Recommended

HR Metrics: 5 Ways Shared Services Can Prove Business Value

HR Leadership Through Layered Disruption: How Shared Services Can Build Resilien...

Purple People: The Great Unlock for GBS

Bridging the Experience Gap: Connecting Organizational and Project-Level Employe...

Human‑Centric Leadership in a Skills-Short Environment

The Future of HR Shared Services: 5 Lessons for Leaders

Career Pathways and Capability Uplift in Shared Services

Employee Engagement as a Strategic Lever in the War for Talent

Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers

8 Steps for Integrating DEI into the GBS DNA

The AI Edge: From Experiments to Strategic Advantage in Talent Acquisition

Lookin’ for Love in all the Wrong Places: Hiring Managers Miss the Right GBS Tal...

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

6 Reasons Technology Won’t Kill B2b Salespeople

To continue reading this story get free access

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY