Benefits Outsourcing Market Grows 6% YOY – Defined by Buyers Swapping Providers
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The Benefits Administration Outsourcing (BAO) market – one of the largest and most mature in HRO – grew to US$6.3 billion in 2013, or about ~6% over the prior year, according to a recent Everest Group report. While deal activity was robust, the market witnessed significant turbulence in the last year as buyers swapped providers for a variety of reasons, including service quality concerns and the search for a broader range of services, among others.
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