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What increasingly defines success is the delivery of meaningful commercial value. The lesson is: engage your business partners first. As shared services becomes more strategically important to business operations, leaders are required to develop broader-based general manager skills, instead of the legacy linear functionality of old. Today’s SSO leaders need a strong customer orientation and the cultural sensitivity and global DNA to operate effectively in an increasingly multi-site, mu...

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From Transactions to Trust: Transforming AP, AR, and Communications into Customer Experience Drivers

2026-06-30

10:00 AM - 10:45 AM EDT

Today's finance leaders are under pressure to improve cash flow, reduce manual work, and adapt to ev...

From Cost Centre to Control Tower: How Platform-Driven GBS is Redefining Enterprise Value in the Age of AI

2026-06-23

02:00 PM - 02:45 PM AEST

Fragmented architectures are holding GBS back. Discover how a platform-driven approach transforms sh...

The Power of Thinking Differently: Why Process Mapping Falls Short in the Age of Agentic AI

2026-06-18

10:00 AM - 10:45 AM EDT

As AI adoption accelerates across Global Business Services, many organizations are repeating the sam...

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