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What increasingly defines success is the delivery of meaningful commercial value. The lesson is: engage your business partners first. As shared services becomes more strategically important to business operations, leaders are required to develop broader-based general manager skills, instead of the legacy linear functionality of old. Today’s SSO leaders need a strong customer orientation and the cultural sensitivity and global DNA to operate effectively in an increasingly multi-site, mu...

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11:00 AM - 12:00 PM EST

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