Tough Talking: How to Commit to Operational Excellence (Part 2)

Add bookmark
Some Mighty and Heartfelt Lessons from a Decade in the Saddle: "Things I Wish I’d Known 10 Years Ago" Part 2: Continuous Improvement What does Continuous Improvement mean for the Shared Services and Outsourcing industry today? We chose a couple of very special SSON friends to answer this question. Both began their SSC careers in the height of the boom in the late 1990s, and collectively they have racked up over 25 years of frontline leadership experience across international brands i...
To continue reading this story get free access

Latest Webinars

The Unstoppable Momentum of Deductions and Disputes: Using Agentic AI to Stem the Rising Tide

2026-12-08

10:00 AM - 10:45 AM EST

Deductions and disputes are fast becoming one of the biggest sources of revenue leakage in order-to-...

When AI Does the Work: Designing the New Human + AI Operating Model for Accounts Payable

2026-12-02

10:00 AM - 10:45 AM PST

AI is moving beyond helping AP teams process work faster. Increasingly, intelligent systems can exec...

Beyond the Pilot: What It Really Takes to Build an AI-Ready Enterprise in BFSI

2026-12-02

12:00 PM - 12:45 PM EST

Discover how BFSI leaders are moving beyond AI pilots to scale AI enterprise-wide through stronger g...

Recommended