How Does "Cultural Blueprinting" and "Master Scheduling" Make Ascension Healthcare's SSO a Winner?
Lee Coulter and his team have been doing something right in the three and a half years since setting up Ascension Health’s Shared Services (Ministry Services Center). At this year’s SSON Awards they walked away with the Award for Excellence in "Culture Creation" as well as the Award for "Innovation and Improvement." We asked him what the secret was. He says it’s down to Cultural Blueprinting, to build a supporting environment, and a trick he stole from the manufacturing indu...
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