How can Shared Services Centers Maximize Value in a Non-Mandated Environment?

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February 6, 2014, New York & Orlando –

Losing customers and revenue is what companies fear most. But if your support services are not mandated, the flexibility left on the table may mean that the lack of standardization and dilution of benefits will bring about both.

There is, however a solution to work around the apparent lack of controls, and maximize the impact of a SSC, even in a non-mandated environment.

Find out how, when Apex Analytix shares tips on delivering tangible customer value in a non-mandated environment during the 18th Annual North American Shared Services & Outsourcing Week (SS&O Week) in Orlando this March. ( Helen Tueffel, Senior Vice President of Global Marketing & Business Development, and Charlie Martin, Controller of Koch Business Solutions, LP, will provide a roadmap guide on how to maximize shared services efficiencies, even in non-mandated organizations.

The recovery audit service and technology solutions company Apex Analytix will also be presenting on reducing complexity in SSC’s through effective data, reporting & analytics management. Keeping up with ever-evolving analytical solutions can be difficult, given how fast things change. Co-presented by Kimberly-Clark Services, this session will highlight the tangible value that can be achieved through driving more clarity in data management and analytics. You’ll also gain insights to industry trends as part of the "Data Matters" track sessions at the event. The track sessions are streamlined, and tailored to issues and opportunities around specific functional areas.

This conference will tackle a number of thorny topics alongside complexity and delivering in non-mandated environments; other topics will cover HR, Finance, Procurement and GBS functions, as well as verticals and levels of maturity being addressed.

Companies’ speaking at the event includes Bank of America, Caesar’s Entertainment, Levi Strauss & Co, Nationwide, NBC Universal and UPS. The 2014 event program is available online at

The 18th Annual North American Shared Services & Outsourcing Week will be held March 11-14, 2014 at the Disney Contemporary Resort in Lake Buena Vista, FL.

Applications for VIP and GBS passes to the conference are being accepted; conference pass fees will apply. Contact for enquiries.

FOR IMMEDIATE RELEASE: SSON, 2nd Floor, 129 Wilton Road, London SW1V 1JZ | Tel: +44 20 7368 9300