Our surveys, along with many others in the industry, have consistently pointed to cloud-enabled solutions as the future. Just this week I received an update from another research firm (HfS in collaboration with Accenture) stated that "two thirds of organizations are not prepared for the as-a-service economy", however.
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Our own survey earlier this year clearly indicated that outsourcing strategies are strengthening, and that process improvement is being driven to a large extent by...
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