RPA – to be or not to be?Quoting Hamlet (Act 3, Scene 1, if you are wondering) will probably only win me points with the literati amongst you. But we are just about to announce our annual State-of-the-Shared-Services-and-Outsourcing-industry survey report, and I've been intrigued with a few findings (you'll be able to read all about it yourself, later this month, when it’s posted online). One thing you'll no doubt identify with is the fact that, to date, and despite all the headlines we've seen...
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