Report: How to Select the Right RPA Platform

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An evaluation of key RPA platforms to guide enterprise leaders in selecting a solution suited to their specific requirements. 

RPA is evolving and along with business process management suites (BPMS); case management and artificial intelligence (AI); and machine learning (ML) capabilities, forms a promising combination for end-to-end process automation.

The landscape is littered with examples of RPA being adopted without a clear strategy, however, and enterprises struggle to achieve significant value as a result. 

A process-centric approach overcomes the limitations of traditional RPA approaches, ensuring closer alignment between RPA objectives and enterprise automation strategies.

This report by analyst firm Ovum reviews the product orientations of key vendors, including how they align with broader enterprise process automation objectives, and presents a reliable shortlist for a request for proposal (RFP) and subsequent proof-of-concept (POC) evaluation.

Key findings

  • Many enterprises are struggling with their RPA initiatives, taking months to conclude POCs and subsequently realizing less value than expected.
  • RPA platform vendors have invested in improving key features like user experience, cloud deployment, hybrid automation, BPMS/case management integration, process discovery, process analytics, and AI/ML capabilities.
  • Most RPA platform vendors have integrations with several AI/ML products to deliver an IPA proposition. This is an area for improvement for most. IPA capabilities have emerged as a key source of competitive differentiation for RPA platform vendors.


Download the full report now.