Asia Shared Services 2015 Survey: 5 Mega-trends
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As innovations around technology and increasingly global footprints have released shared services from the traditional transactional focus of their role, more and more are reporting improved performance and higher value add, as well as an increasingly collaborative relationship with customers, versus the service-based relationship of old. This bodes well for Shared Services careers and the ‘industry’ at large.
Today there are FIVE MEGA-TRENDS impacting service delivery – read all about them