10 lessons learned from the transformation of organisational support services

In this paper, Howard Spode shares his top ten lessons learned about how to manage projects involving the transformation and/or business process outsourcing (BPO) of organisational support services such as HR, Finance and Customer Services. 

This paper aims to help less-experienced project managers avoid a pitfall or two, or maybe even help a few experienced project managers re-calibrate a little. Just as importantly, there are steps to help readers who work with project managers to be clear on what they should, and shouldn’t, be expecting. 

Throughout the paper, Howard delves into the following critical areas:

1. The business case should always be front and centre
2. Project management is simple
3. Power to the project manager!
4. A plan is a time machine
5. Make a list, kill the list!
6. Let the teamwork…
7. No meeting minutes
8. Reporting is not the fourth of the Three Pillars
9. Project management should be long, broad and deep
10.Read the contract?