10 lessons learned from the transformation of organisational support services

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Howard Spode
11/11/2020

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In this paper, Howard Spode shares his top ten lessons learned about how to manage projects involving the transformation and/or business process outsourcing (BPO) of organisational support services such as HR, Finance and Customer Services. 

This paper aims to help less-experienced project managers avoid a pitfall or two, or maybe even help a few experienced project managers re-calibrate a little. Just as importantly, there are steps to help readers who work with project managers to be clear on what they should, and shouldn’t, be expecting. 

Throughout the paper, Howard delves into the following critical areas:

1. The business case should always be front and centre
2. Project management is simple
3. Power to the project manager!
4. A plan is a time machine
5. Make a list, kill the list!
6. Let the teamwork…
7. No meeting minutes
8. Reporting is not the fourth of the Three Pillars
9. Project management should be long, broad and deep
10.Read the contract?

 

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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