How will banking operations survive these markets?

Posted: 07/15/2013

Calum Cooper is the CEO of the RBS Group’s Global Shared Services Hub in Warsaw, and knows only too well how tough it is for financial institutions to survive the stringent regulatory and capital requirements that have been enforced as a result of the economic crisis.

To continue to operate in certain markets, and expand in others, banks need to take a hard look at their cost structure, he tells Kim Vigilia at SSON’s Central & East European conference, earlier this year.

His group’s priority is to leverage the opportunities presented by Central & Eastern Europe to present a leaner cost base, and support the bank’s global operations – not so much through labour arbitrage, but through leveraging knowhow. The hub in Warsaw is part of RBS’s permanent solution, he explains. Sustainability is a key issue for RBS – and that means that the knowledgebase is critical.

Listen to the interview

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