From Silos to Synergy: Achieving Seamless End-to-End Processes in Your Organization

Creating end-to-end processes has become a necessity for Shared Services Organizations (SSOs) and Global Business Services (GBS). Whether to streamline tasks and improve efficiency, break down functional silos, or improve the visibility of the organization’s workflows, end-to-end processes offer tremendous value to the GBS’s that can create them.

Many in the GBS space are aware of the importance of E2E processes. According to SSON Research & Analytics, 87% of GBS professionals agreed that end-to-end process management is a top priority for 2023, up from 81% in 2022. These figures suggest that the majority of organizations are still determining what actions they need to take to improve their end-to-end process capabilities.

This report will analyze how solutions such as workflow automation and business process management, as well as a concept such as global process owners (GPOs), are all critical to GBS establishing end-to-end processes throughout every aspect of the business it supports. With only 29% of GBS saying they have reached a level of advanced process maturity, according to SSON R&A, this report is sure to provide readers with a clear methodology for reaching E2E process excellence.

By reading this report, you will gain in-depth knowledge on the following:

1. When beginning a process transformation journey GBS must aim to gain visibility into existing processes, determine where bottlenecks lie, increase the success rate of intelligent automation and digitization initiatives, and finally, globalize E2E processes.
2. When looking for a process automation solution, seek a provider that offers both user and team-friendly products, enables integration across multiple software applications, and can automate tasks, workflows, and documents, on top of processes.
3. Global process owners paired with the right automation solution is the best way for GBS to help their organization bridge silos.