Are You Managing Your Risk?
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How do you run standard processes out of multiple centers – and deal with a challenge in one location to maintain smooth services?
A tactical solution for the short term is not the solution, says Citigroup’s Arindam Mukhopadhyay when Barbara Hodge cornered him at SSON’s conference in Orlando. You need to plan for the longer term.
Arindam shared an amazing story concerning Amex’s New York operations on 9/11. As staff rushed out for what they thought was a tempora...
