BPO market growth
Gartner estimates that North America's BPO market will grow 3.8% in 2011, and Canada has also seen major BPO initiatives throughout the decade in the energy sector, as well as an active domestic BPO service provider market. In Western Europe, Gartner estimates that the BPO market will grow by 8.9% in 2011 due to demand for services relating to customer management, finance and accounting and human resources.
The outlook for Asia/Pacific's market remains positive, with growth expected to be 17...
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