Change Management: Implementation Deal Maker or Breaker?
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Why does a workshop on "sourcing change management" draw such large crowds? Deborah Kops put that very question to a full room at the 10th Annual Shared Services & Outsourcing Week in Edinburgh.
"It’s a nightmare."
"It’s all about the people."
"If you don’t get this right – nothing will be right.
The trouble is, people have not been thinking about "sourcing + change management," explains Deborah. Change management is generally tackled on its own, as a co...
