Charging Mechanisms – Trends
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Proservartner Research polled 115 captive shared service centres and BPO centres on the charging mechanisms they have set up within their shared service centre, how that method will change over time and the key learnings from the set up and running of their charging mechanism. The report highlights illustrate the following trends on chargeback within the industry:
Majority of organisations do not utilise one chargeback mechanism but a combination of chargeback mechanisms to achieve the de...
