Developing Ambev's Shared Services and BPO strategy




SSON caught up with Juliano Godoy, Operations Manager at Ambev prior to the Shared Services America Latina 2010 conference, which takes place in Florida, 17-19 August. SSON: Can you explain the structure of AmBev's Shared Services Center? Juliano Godoy: Today, the SSC is called the AmBev Board of Technology and Shared Services Center. We began our Shared Services Center in 2002 and currently have over 600 employees and 250 employees in BPO, with a wide range of services ranging from ordina...
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