Dispute Handling and Resolution




How do you get past "No"? The SSOPro community shares some tips... SSOPro’s online learning community debates the ins and outs of day-to-day sourcing challenges. Jim Rundgren, Operational Excellence Project Manager at Northrop Grumman shared services, and a program participant, recently posted a comment on the "Dispute Handling and Resolution message board, in which he shares a book that has been helpful to Northrop Grumman’s team as they negotiate the fine line of dispute resolu...
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