Get Your Customer Service Right
Excellence in Customer Service, SSON Excellence Awards 2011, Asia
Honourable Mention: Vital Org
In photo on left: Clarence Ti, Chief Executive, Vital receiving the Award
"Vital is five years old. Like many shared services centers, we started out with a heavy emphasis on cost reduction on the back of an idea of economy of scale. Experience has shown us that this is not enough. Very soon, we realised that there is an overwhelming need to build social capital, to invest in the rela...
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