How will "services verticalization" save you?
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As economic conditions continue to be troubling (is this the "new normal"?) and shared services organizations are seemingly reaching a plateau of maturity – where is the next source of value going to come from?
The solution, says Everest Group’s Eric Simonson, is to be more closely connected to the business, and more broadly so, to have a greater impact on it. Eric chats with SSON’s online editor, Barbara Hodge, to explain why we’ll all be hearing a lot more about "in...
