If I Could Do It All Again... (4: Roy Cartwright)

If I could do it all again... I would be really vigilant with regard to software upgrades. Software is becoming more and more complex and is handed out to service centers and to the organisation generally by the IT group - but the origin of the software is almost invariably the software provider. It is essential that you fully test out the software up-grades, and fully understand how they will impact your processes... and your customers.Our own horror story relates to a systems upgrade which coi...
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