If I Could Do It All Again... (6: Rafael Carrasco Vidaña)
If I could do it all again, ten years later... I would put more emphasis on business metrics to reflect not just the health of the outsourcing service but also the health of the business we were running with that service.I stared to define a request for proposal for an outsourcing service in a small bank that wanted to grow, incorporate more services and implement them very quickly to take advantage of the internet euphoria. They had selected the applications and I had to define, contract and go...
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