Innovation in IT
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Quality standards, such as the Capability Maturity Model, force suppliers into focusing on safe, repeatable results. Many suppliers even pride themselves on their ‘safe pair of hands’ approach, yet this sits at odds with a client who wants the supplier to come in, improve the basic business processes, and then innovate.
The definition of innovation is often hard to pin down. Successful innovation is created by taking a product or service that already exists and then modifying...
