Internal Benchmarking – how to structure?
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SSOPro's online learning community debates the ins and outs of day-to-day sourcing challenges. Ryan Loken, a senior strategy manager for a major retailer's shared services team and a program participant, recently posted a comment on the "Benchmarking" message board, in which he shares his experience with internal benchmarking, learning the hard way that you need to lead from the front to get the results you are hoping for.
"We have two sets of trainers. One at our facility near our hom...
