I got an email recently from the analyst firm Gartner where they noted that the consumerisation of technology is one of the key trends now affecting managers responsible for IT outsourcing. I have been talking about this for some years, and my 2007 book ‘Global Services’ goes into the issue in some detail. But clearly it’s still news today.I was a speaker at two technology conferences this week and I mentioned consumerisation at both, only to find some pushback from the more t...
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