Key Metric: Back Office Jobs to be Eliminated




Metric Definition New Hackett research suggests that increased productivity and offshoring of G&A services will lead to a "jobless" economic recovery scenario for these functions. Indeed, 4,000 companies with over $1 billion in revenue in North America and Europe eliminated approximately 1.4 million G&A jobs from 2000 to 2007 through efficiency improvements; they anticipate cutting an additional 2.2 million jobs by 2014 (Fig. 1). Painful as the cuts have been for individuals and communities,...
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