Public Sector lessons on how to avoid failure in shared services




Shared services across Western Australia were initially introduced in the state in 2005 and were estimated to provide savings of A$56.6 million each year through the consolidation and standardisation of back office functions including finance, human resources, payroll and procurement across the whole-of-government. Last year the government decided to decommission shared services following an enquiry by the Economic Regulation Authority. Why? SSON recently caught up with Stephanie Black, who...
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