Public Sector lessons on how to avoid failure in shared services

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Shared services across Western Australia were initially introduced in the state in 2005 and were estimated to provide savings of A$56.6 million each year through the consolidation and standardisation of back office functions including finance, human resources, payroll and procurement across the whole-of-government. Last year the government decided to decommission shared services following an enquiry by the Economic Regulation Authority. Why? SSON recently caught up with Stephanie Black, who...
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