Service providers siloed by vertical industry are stifling innovation with clients

SSON News and Analysis
Posted: 07/09/2012

Executive Summary To win more business, outsourcing service providers must innovate by creating and unleashing a multi-client collaborative model that isn’t restricting their clients to their industry vertical silos. HfS research reveals clients' desire to collaborate with non-competitive firms in other industries is much more powerful; they

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SSON News and Analysis
Posted: 07/09/2012

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