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Sound business controls are crucial in a global shared services operation, so doing them right is key.First and foremost, all the basics need to be covered. Assets must be protected. Management needs to know that laws and regulations (like Sarbanes-Oxley) are complied with, and that corporate policies and procedures are followed. Senior leadership and the markets must have confidence in the integrity of the corporate data and reporting, and effective operations need to be ensured.But there is mo...

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