SSON Announces 2011 Excellence Awards Winners Australia

Presented during the 14th Annual Australasian Shared Services & Outsourcing Week in Melbourne, these awards recognise those organisations that demonstrate leading best practices while generating measurable results in the core competencies of shared services and outsourcing. The focus of this year’s awards shifted from "best in" to "excellence in," a change that reflects the importance of achieving results in addition to leading with best practices. More than 450 industry professionals attending Shared Services & Outsourcing Week looked on as the winners were acknowledged for excellence in categories ranging from customer service to improvement and innovation. The awards were judged by a Presented during the 14th Annual Australasian Shared Services & Outsourcing Week in Melbourne, these awards recognise those organisations that demonstrate leading best practices while generating measurable results in the core competencies of shared services and outsourcing. The focus of this year’s awards shifted from "best in" to "excellence in," a change that reflects the importance of achieving results in addition to leading with best practices. More than 450 industry professionals attending Shared Services & Outsourcing Week looked on as the winners were acknowledged for excellence in categories ranging from customer service to improvement and innovation. The awards were judged by a panel of industry experts, while a new award – the People’s Choice Award for Personal Contribution to the Industry – was determined by public voting. 2011 Excellence Awards Winners, Australasian Region: Excellence in Customer Service National Australia Bank - In Partnership with Infosys Excellence in Improvement & Innovation Air New Zealand Limited Excellence in People and Communications Department of Treasury & Finance Shared Services – In Partnership with ASG and Oracle People’s Choice Award for Personal Contribution to the Industry Asheesh Mehra, Head of BPO - Asia Pacific, Japan and Middle East, Infosys "I accepted the award on behalf of the staff who worked very hard every day to provide the best possible service to our clients. And I think [this award] will be fantastic recognition for their hard work, so thank you to SSON and the Excellence Awards for the opportunity!" said Brian Roche, who accepted the Excellence in People and Communication Award on behalf of those at the WA Department of Treasury and Financial Shared Services. Asheesh Mehra of Infosys, who won two awards on the night, echoed the sentiment, stating, "I am humbled to receive the acknowledgment of my clients who voted in the People’s Choice award – and doubly thrilled that a panel of independent industry experts have recognised the outstanding customer service that the NAB and Infosys teams have delivered together. These people work seamlessly across time zones, cultures and organisational boundaries to deliver great outcomes for the people of NAB." "This year, we asked nominees to demonstrate process excellence – regardless of where they were in their shared services or sourcing journey. This approach provided a much better picture of how shared services are truly supporting their organisations," stated SSON event producer Naomi Secor. The Australasian Shared Services & Outsourcing Week is an annual event recognising excellence and achievement in Shared Services. For more information, please visit www.ssonetwork.com. Note: Vendor organisations were not permitted to vote in the People’s Choice Awards. About the Shared Services & Outsourcing Network (SSON) SSON is the largest and most established community of shared services and outsourcing professionals, with over 40,000 members. SSON provides the roof under which key industry experts and organizations share their experience, knowledge and tools, and practitioner peers connect with other all over the world, both face to face and online. SSON focuses on developing its members through providing training, tools, and networking opportunities. Its staff works from international offices in New York, London, Singapore, Sydney, Berlin and Dubai to research current trends and developments in shared services. More information about the Shared Services & Outsourcing Network (SSON) can be found at www.ssonetwork.com. Stay up to date with SSON’s latest twitter posts at twitter.com/ssonetwork, connect with global practitioners, providers and advisors on the Shared Services & Outsourcing Network (SSON) LinkedIn group and Sign up to receive SSON's weekly updates today...

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