SSON Awards Head to Berlin
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This year sees the launch of SSON Excellence Awards in Berlin/Germany. The award is a big step for the visibility and recognition of excellence in Germany’s burgeoning Shared Services & Outsourcing industry. But what is the exact definition of Service Excellence?
SSON interviews the 2011 winner of the European Thought Leadership Award, Michel de Zeeuw, CEO of Shared Services, Siemens AG.
SSON: Michel, you have been working in Shared Services for a long time now. How has the industry...
