Straight from the Horse's Mouth: Desperately Seeking Innovation in BPO: Enterprises Speak Out

SSON News and Analysis
Posted: 07/09/2012

Most customers of BPO services are initially delighted when they trim 30% off their costs on one process, and 50% off another, but once those costs disappear from the balance sheet, they are quickly seeking new initiatives to attain new thresholds of productivity or revenue growth:  what HfS Research refers to as 'innovation'. Moreover, while

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SSON News and Analysis
Posted: 07/09/2012

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