Straight from the Horse's Mouth: Desperately Seeking Innovation in BPO: Enterprises Speak Out



Most customers of BPO services are initially delighted when they trim 30% off their costs on one process, and 50% off another, but once those costs disappear from the balance sheet, they are quickly seeking new initiatives to attain new thresholds of productivity or revenue growth:  what HfS Research refers to as 'innovation'. Moreover, while half of the buyers are dissatisfied with the innovation they are currently achieving from their BPO endeavor, the majority are seeing significant potential...
TO READ THE FULL STORY