Survey: Achieving Innovation in Business Process Outsourcing?

>>" href="https://www.surveymonkey.com/s/VFP93L9" target="_blank"> >> Â The maturation of the business process outsourcing (BPO) industry and the progressing sophistication of the finance and operations shared services community has led to a worrisome issue…customers are becoming increasingly disappointed that they aren’t receiving "innovation" in their outsourced environments.Â

While innovation can take many forms, in outsourcing it generally implies that the service provider is using new and creative ways to improve productivity or even helping find new sources of revenue for their customers. In today’s maturing industry, it’s no longer just about cutting costs and maintaining standard process performance levels - if customers fail to see evidence of innovation materialize in their outsourcing experience, they are likely to seek alternative means to achieve it, potentially even bringing outsourced processes back in-house, or increasing investments in their existing shared services facilities. Most of the SSON community has experienced some form of BPO within their operations and it’s vital we hear from you regarding any innovation you have, or haven’t achieved, with BPO.Â

The Shared Services & Outsourcing Network (SSON) has joined forces with our partner research organization " Horses for Sources " to investigate your opinions in a brief online survey.

>>" href="https://www.surveymonkey.com/s/VFP93L9" target="_blank"> >> Â In return for your time, you will receive a complimentary copy of the study findings.Â In addition, ten customer responses will be randomly selected to receive a free six-month subscription to Horses for Sources research , where you can pose questions to their experts on outsourcing and shared services: