Survey: Achieving Innovation in Business Process Outsourcing?
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<<< TAKE THE SURVEY NOW >>> The maturation of the business process outsourcing (BPO) industry and the progressing sophistication of the finance and operations shared services community has led to a worrisome issue…customers are becoming increasingly disappointed that they aren’t receiving "innovation" in their outsourced environments. While innovation can take many forms, in outsourcing it generally implies that the service provider is using...
