Survey: Achieving Innovation in Business Process Outsourcing?
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> The maturation of the business process outsourcing (BPO) industry and the progressing sophistication of the finance and operations shared services community has led to a worrisome issue…customers are becoming increasingly disappointed that they aren’t receiving "innovation" in their outsourced environments. While innovation can take many forms, in outsourcing it generally implies that the service provider is using new and creative ways to improve productivity or even helping find...
