The future is in vertical services - Indian BPOs restructure


Tags: BPO

Rakesh Sangani
06/08/2011

Those in the know will not be surprised by the news that the focus on vertical (domain specific) processes is greater than ever before, with providers developing specific solutions for each of the vertical industries so that they can provide the custom knowledge and insight to their client portfolio. Following Genpact’s acquisition of Headstrong to develop more vertical offerings in Healthcare and Capital Markets, TCS announced that they were tweaking their management model to focus...
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