The future is in vertical services - Indian BPOs restructure

Rakesh Sangani
Posted: 07/09/2012

Those in the know will not be surprised by the news that the focus on vertical (domain specific) processes is greater than ever before, with providers developing specific solutions for each of the vertical industries so that they can provide the custom knowledge and insight to their client portfolio. Following Genpact’s acquisition of

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Rakesh Sangani
Posted: 07/09/2012

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