The Transition Magic
We all might have seen or experienced Business Process Outsourcing (BPO)/ IT Outsourcing (ITO) transactions implemented at the receive location with or without seasoned transition management expertise. You may have experienced something — let’s call it the "Transition magic" — with varied possibilities — good tricks, bad tricks or maybe no tricks et al. It’s really a factor of: "Did the ‘magician’ transition manager do a great job of creating something...
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