Tips From Those "In the Know"

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When you are under pressure to cut costs further, don’t be afraid to challenge the status quo and standardise (or make people pay for non-standards processes). Also: offer Bronze-, Silver- and Gold-level service, and let customers choose."Rene Nibbelke, Change & Business Support Manager, BAE SystemsMeet Rene at Shared Services & Outsourcing Week Europe 2012.
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