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"The most improved metric in our SSO is one that emerged when we carried out extensive benchmarking with PwC in 2010, and again, more recently. This showed that we have delivered double-digit improvements in efficiencies. I will have more data on this in May and will share it at SSOW 2012, Europe."And while we had Rene’s attention… we asked about the proudest moments of his career, and main priorities for 2012:"The proudest career achievement to date is a delivering an 80% cycle tim...
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