Vital Leads Awards for People & Communications

Excellence in People and Communications, SSON Awards 2011, Asia Winner: Vital Honourable Mention: Proctor and Gamble In the photo from left to right: Clarence Ti, Chief Executive, Vital; and one of the judges: G.V Prasad, EVP, International Insurance SBU, AXA Business Services "We know that as the economic growth slows, there is a heavier emphasis on savings and cost cutting. To do this, we would have to tap on the creativity of our people for creative solutions. We believe that for long term sustainability, for resilience, for stability, there must be a social compact between our employees and the organisation. This social compact cannot be just about wages for labour. For ourselves, we sought to develop an employee value proposition beyond this. The title of our employee value proposition is "Family@Work". It is our belief that we must never treat our people as economic digits in a transaction processing centre but as a family community at work." Clarence Ti, Chief Executive, Vital What impressed the Judges: What impressed the judges was the fact that the excellence in people and communications was a very visible process in Vital. There was a clear strategy to develop a team of employees that are happy and engaged. Hand in hand went the strategy of creating the right social capital in the organization; this addressed all the right elements with a clear employee value proposition, building a culture and themes around tribes, creating a family at the workplace, managing talent and a wide variety of communication programs. All these initiatives give you a sense that Vital has reached a very high level of engagement with its people. What added some complexity, and therefore interest, was that Vital has a diverse employee profile – the teams consist of both young as well as more mature staff. What was also interesting was the fact that Vital has to service and support a sector which is often not very visible in the SSO industry, ie government public agencies. With more than 100 government agencies to support and a final user/customer base of 80,000 employees, there is plenty of complexity to manage. The judges was particulary impressed by by Vital’s Chief Executive, Clarence Ti, during the phone interview, where his passion on this subject was made clear. Vital has not left any stone unturned in the process of developing solid people engagement and communications programs. The list of activities/programs in place to address people development, engagement, and communication is impressive. More to the point, these programs are showing visible success in terms of higher employee engagement index scores, high response rates, and lower attrition. Click here to read the winning application Watch the interview with Clarence Ti, CEO of Vital, after the Awards ceremony. Read about Vital’s journey in a four-part article series.

Vital Leads Awards for People & Communications

Upcoming Events

Shared Services and Outsourcing Week Europe 2026

From Agentic AI to Enterprise Advantage: 5 Lessons from Early Adopters

Intelligent Document Process Virtual Summit

Redefining Finance Value: Key Insights from SSOW Europe 2026

Can You Prove Your Pricing and Rebate Strategies Are Working?

The Autonomous Close: Bridging the Gap Between Fragmented R2R and AI-Enabled Finance

Follow Us

Latest Webinars

Why Shared Services and GBS Transformation Stalls and How to Overcome Change Fatigue

From Transactions to Trust: Transforming AP, AR, and Communications into Customer Experience Drivers

From Cost Centre to Control Tower: How Platform-Driven GBS is Redefining Enterprise Value in the Age of AI

Recommended

Egypt: The Next Country North American Shared Services Should Consider IT and Bu...

How Do Sourcing Objectives and Criteria Determine the Sourcing Approach ?

The Outsourcing “Conundrum”: Securing the Benefits You Expect

EP17 The critical link between digital transformation and GBS (Global Business S...

BPO = Business Process Outcomes [not Business Process Outsourcing]

5 Ways Your Business Process Management System Could Be Failing Your Back Office

"Parts Is Parts" - The Key to Differentiating Yourself

Tech Demo: Accelerating Invoicing to Overcome Workload, Speed and Regulatory Cha...

What Will Save BPOs?

Shifting to SaaS may not eliminate the “Technical Debt”

Offshore Engineering R&D Centers Will Continue to Flourish in Current Crisis

Play Nice, Outsourcing Providers. There will be life after COVID-19

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

Vital Leads Awards for People & Communications

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY