Which trends define your market this year?
New sourcing initiatives are being driven by the need for rapid change in cost profiles and need for new capability to support growth. While demand for outsourcing is back, most companies are thinking about it as sourcing options as opposed to "out"sourcing. During a time of economic recovery clients want speed, flexibility and the certainty of outcome, and in many cases the answer is sourcing with a third party. And contracts are increasingly employing outcome-based metrics – often in...
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