Who Knows Customers Better Than Microsoft?
Excellence in Customer Service, SSON Excellence Awards 2011, Asia
Winner: Microsoft – Mei Feng SAY, Service Delivery Director, Microsoft OneFinance/Accenture Outsourcing/Singapore
Honourable mention: Vital Org
What impressed the judges:
Microsoft always kept the end customer in mind as it transformed its customer service. Service levels and KPIs were redefined to better focus on the customer’s needs and the customer experience. In recognizing its outsourcing partner of 11...
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