Who Knows Customers Better Than Microsoft?

Excellence in Customer Service, SSON Excellence Awards 2011, Asia Winner: Microsoft – Mei Feng SAY, Service Delivery Director, Microsoft OneFinance/Accenture Outsourcing/Singapore Honourable mention: Vital Org What impressed the judges: Microsoft always kept the end customer in mind as it transformed its customer service. Service levels and KPIs were redefined to better focus on the customer’s needs and the customer experience. In recognizing its outsourcing partner of 11...
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