Some interesting news items dropped into my email this morning and I thought it worth summarizing them for your benefit. The growth of the healthcare BPO supports the increased "verticalization" we've seen over the past two years, and it is expected that providers wil increasingly segment their offerings to offer standardized, but tailored services specific to industries. The Philippines is obviously banking big on healthcare! And while NASSCOM has set India's IT BPO growth at the bottom of th...
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