The SSON Daily News: July 31, 2014

July 31, 2014 Global Engineering Firm Invests More Than $700,000 in a Kofax Accounts Payable Automation Solution Kofax Limited, a leading provider of smart process applications for the business critical First Mile(TM) of customer interactions, today announced that a leading global engineering firm based in Europe is now using Kofax Capture(TM) , Kofax Transformation Modules(TM) , Kofax e-Transactions(TM) and Kofax Analytics for Capture(TM) to automate the capture and processing of invoices and provide advanced analytics to monitor and meet internal KPIs. HTC to hire 10,000 in 5 years, opens 4th centre IT and BPO services provider HTC Global Services said on Tuesday that it would open its fourth delivery centre in India at Vandalur near Chennai. Apart from the organic expansion plans for which the company is investing close to Rs 150 crore, it is also looking for acquisitions. EXL Q2 Net dips 16.3 pc to USD 7.7 mn BPO firm ExlService Holdings today said its net profit has declined 16.3 per cent to USD 7.7 million in the quarter ended June 30, 2014. Kent councils on course to save £2.7m sharing services Three Kent councils have opted to share services, deploying Citrix as they try to save £2.7m over four years. Canterbury, Dover and Thanet District Councils will share Citrix mobile workspace technology via East Kent Services (EKS), their shared services provider for customer services, income and payments, to boost IT savings by 42% more than originally conceived. July 30, 2014 SaaS partnerships open up new BPO opportunities for NGA HR For a company that often signs up customers for ten or twelve years at a time, NGA Human Resources has seen a lot more change in the past two to three years than it’s been used to. These go much deeper than the 40-year-old BPO provider’s name change last Sept EMEA Outsourcing Activity Hits Record High ISG, a leading technology insights, market intelligence and advisory services company, today reported that outsourcing activity in the EMEA region hit a record high in the first half based on the volume of contract awards, and achieved its strongest first-half performance by contract value since 2008. Malaysia's Outsourcing Sector Sees 27 Per Cent Jump In Overseas Revenue For FY 2013 Malaysia's outsourcing sector saw a 27 per cent jump in overseas revenue in FY 2013 to RM1.59 million, compared to RM1.25 million in 2012, due to outsourcing opportunities and projects. July 29, 2014 Sitel Named a Top 10 Outsourcing Service Provider by ISG Sitel, a leading global customer care provider, today announced it has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company. Sitel provides outstanding customer experiences for some of the world’s best known brands. As Compliance Outsourcing Increases Offshore, Do Nearshore Providers Stand a Chance? The trend toward outsourcing compliance spells opportunity for nearshore providers, but experts say that this is a slow process requiring caution on all sides. The challenge is that prudence needs to be exercised as the compliance requirements themselves become more onerous –and apply to businesses of all sizes. WNS Recognized as a ‘Major Player’ in the IDC MarketScape: Worldwide Business Analytics BPO Services Report WNS Limited, a leading provider of global Business Process Management services has been recognized as a ‘Major Player’ Aegis plans to enter call centre markets in Japan and Korea MUMBAI: Aegis is looking at a strategy known as 'cross-shoring,' as well as acquisitions, as it looks to become the first Indian BPO company to crack the call centre business in the unpenetrated and insular call-centre markets of Japan and Korea. July 28, 2014 Vietnam in top ten software outsourcing providers Vu Trong Duong, Head of the Information Technology (IT) Department under the Ministry of Information and Communications, said Hanoi capital and Ho Chi Minh City have been ranked 20th and 30th, respectively, as top cities providing software outsourcing in the region. IBM, NEC picked for major NSW Transport deals IBM and NEC have been down selected as preferred tenderers for two IT infrastructure mega-deals spanning the whole NSW transport portfolio. Alta Resources to Fill Approximately 2,500 Positions Alta Resources, a global provider of customer management business process outsourcing (BPO) for Fortune 500 brands, announced today that it plans to fill more than 2,500 jobs across its locations in Wisconsin, California, Florida and the Philippines. July 25, 2014 Concentrix to strengthen its analytics practice in India Following its acquisition of the customer care services business of IBM last year, global Business Process Outsourcing (BPO) services firm, Concentrix is looking at investing between $20 million-$25 million to expand its India operations, a part of which will go towards strengthening its analytics practice in the country. Swindon health outsourcing group Synergy targets NHS to help it slash costs Synergy, the Swindon-based global firm providing specialist outsourced healthcare support services, is to launch a scheme it claims could generate "significant savings" for the cash-strapped NHS. Wipro sees strong sales growth, eyes Europe deals Wipro Ltd, India's third-biggest software services exporter, forecast strong revenue growth on the back of higher outsourcing spending by overseas clients and said it was focussing on winning more deals in Europe. Clutch Group Named as a Leader in NelsonHall Legal Process Outsourcing Evaluation Clutch Group, an organization dedicated to delivering the professional services for law, is pleased to announce that it has been named as a Leader in a comprehensive LPO vendor evaluation conducted by NelsonHall, a leading BPO and outsourcing analyst firm. July 24, 2014 Volpe Express Selects DDC FPO as Freight Process Outsourcing Provider for Billing Functions Volpe Express, an elite less-than-truckload (LTL) and truckload (TL) carrier, has selected DDC FPO, the world leader in freight process outsourcing, as its back office transformation partner to streamline its billing functions for enhanced time and cost efficiencies and overall more strategic business process management. Software services sector to hire 6% more this fiscal Information technology companies will step up recruitments and small firms will face attrition with the IT-BPO industry expected to grow by about 15 per cent in the current fiscal year, according to Nasscom. Dozens more jobs for Cork in bumper week Itron, an American headquartered technology and services company, are establishing a Global Business Services (GBS) centre at City Gate Park, Mahon in Cork, and will fill all 40 jobs by the end of the year. The Cork GBS centre is a result of the company's efforts to consolidate and centralise accounting processes. July 23, 2014 Outsourcing industry still largely voice-based CONTACT centers providing voice-based services remained a mainstay of the BPO industry in 2012, comprising bulk and posting the fastest growth in the sector, according to a recent report of the Philippine Statistics Authority (PSA)-National Statistics Office. TPG to buy $300 million stake in Sutherland Private equity giant TPG Capital is close to buying one-third stake in BPO firm Sutherland Global Services in a deal estimated at around $300 million (Rs 1,800 crore), people familiar with the matter said. July 22, 2014 Infosys recognized as leader & star performer in life sciences IT outsourcing Infosys has been rated as a leader and star performer in life sciences IT outsourcing (ITO) in the Everest Group Peak Matrix Assessment 2014. July 21, 2014 Acquisition of German payroll business from Exact transforms Sage's position in the German payroll market The Sage Group plc today announces an agreement to acquire Exact Software Deutschland GmbH, the German payroll business of Exact Holding N.V., for a cash consideration of €16.25m (£12.87m). The acquisition will be made by Sage's German subsidiary, Sage Software GmbH. Smaller, shorter deals push global outsourcing activity to record level Activity in the global outsourcing industry reached its highest level in a second quarter, contributing to one of the strongest first halves of the year on record. July 18, 2014 Accenture Positioned as a Leader in IDC MarketScape: Worldwide Business Analytics for Business Process Outsourcing Accenture is positioned as a leader in business analytics for BPO, according to the recently published "IDC MarketScape: Worldwide Business Analytics BPO Services 2014 Vendor Assessment." Procurement Outsourcing on the Rise in Asia and Latin America The global multi-process Procurement Outsourcing (PO) market registered 12% growth in 2013, according to research firm Everest Group. The PO market has tripled in share in the last three years, widening its footprint significantly in the emerging markets of Asia Pacific and Latin America. Wipro Wins a Strategic Ten Year Total Outsourcing Engagement with ATCO Wipro Ltd., a leading global Information Technology, Consulting and Business Process Services company, today announced that it has entered into a strategic alliance with Alberta-based ATCO Ltd., one of Canada's premier corporations. As part of this alliance, Wipro will provide total outsourcing solutions to ATCO in Canada and Australia. TCS looks to digital technology to boost growth Tata Consultancy Services Ltd, India's biggest software services exporter, is investing in new technologies such as cloud computing, joining rival Infosys Ltd in chasing high-margin outsourcing contracts to respond to growing competition. July 17, 2014 Mohr Partners Promotes Shared Services Directors to Managing Partner Level Mohr Partners, Inc., a global corporate real estate advisory firm, is excited to announce the promotion to Managing Partner of each of its three Shared Services Directors: Shelly Christenson, Director – Portfolio Account Management; Derith Jarvis, Director – Research and Site Selection; and Nicolette Mason, Director – Portfolio/Lease Administration. FIS Completes Acquisition of Reliance Financial Corporation FIS, the world's largest provider of banking and payments technology, outsourcing and consulting solutions, today announced that it has completed its acquisition of Reliance Financial Corporation, including its subsidiaries Reliance Trust Company, Reliance Trust Company of Delaware and Reliance Integrated Solutions LLC. IT Outsourcing in Banking Reaches Five-Year High in Transaction Volume in 2013: Everest Group Report The banking, financial services and insurance (BFSI) market estimated at US$105-130 billion still reigns as the largest adopter of information technology outsourcing (ITO) services. In fact, driven by a resurgence of demand, the BFSI market in 2013 logged a 25 percent increase in number of transactions signed (marking a five-year high in transaction volume) and an 80 percent increase in total contract value. July 16, 2014 NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Legal Process Outsourcing NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist buy-side Strategic Sourcing Managers in both corporates and law firms in assessing vendor capability in legal process outsourcing (LPO). Merrill Chosen as Strategic Outsourcing Partner in Office Services for Jenner & Block Merrill Corporation, a leading global provider of technology-enabled services for the financial, legal, health care, real estate and other corporate markets, announced today that it has been selected by Jenner & Block, an Am Law 200 law firm, to provide the firm with outsourced office and device management services. Expert Global Solutions to Sell Segments of Accounts Receivable Management Business to Platinum Equity Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that it has entered into an agreement to sell certain segments of its Accounts Receivable Management (ARM) business to Platinum Equity, a Los Angeles-based private equity firm with a highly-specialized focus on business operations. Financial terms of the pending transaction were not disclosed. July 15, 2014 BPOs, KPOs fall under the EPFO's social security net: Government BPO and KPO firms are covered by the retirement fund body EPFO, Parliament was informed today. IBM wins six-year outsourcing contract from Janalakshmi IBM India business has signed a $100-million outsourcing contract with microfinance company Janalakshmi Financial Services Pvt. Ltd, which is promoted by social entrepreneur Ramesh Ramanathan, to manage back-office projects. This deal comes months after Bharti Airtel Ltd renewed its landmark outsourcing contract with IBM. [inlinead] July 14, 2014 India should focus on innovation, not outsourcing: V K Singh India should focus more on innovation to make it a centre of industrial activities instead of just becoming a mere destination of outsourcing, DONER Minister Gen (retd) Vijay Kumar Singh said today. Societe Generale’s outsourcing center in Romania sees revenues up 50% Societe Generale European Business Services (SG EBS), the outsourcing center the French group opened in Romania to serve the subsidiaries in Europe, increased its turnover and profit by over 50 percent last year, to more than RON 31 million (EUR 7 million) and RON 3 respectively (EUR 0.6 million), reports local Mediafax. July 11, 2014 Capitol, City back FLI on P5-B project Gov. Hilario Davide III and Cebu City Mayor Michael Rama will help Filinvest Land Inc. in completing its P5-billion BPO complex in Barangay Apas, Cebu City. Executive Change: New President and CEO Announced at Expert Global Solutions (NCO Group) Expert Global Solutions, a global leader in the BPO industry, announced today the retirement of Ron Rittenmeyer, Chairman, President and Chief Executive Officer, and the selection of its new President and CEO, Bob Segert. UK outsourcing spend continues to grow, but contracting bodies must ensure value for money Public sector bodies must ensure that outsourced contracts are delivering the best value for money for taxpayers, an expert has said, as new research showed that the public sector spent £51 billion on outsourced services in the past two years. July 10, 2014 Wipro, London Stock Exchange Group partner for reconciliation solution The country's third largest software services firm Wipro has partnered London Stock Exchange Group (LSEG) to provide a hosted, end-to-end reconciliation solution for the financial services industry. Essar to sell Aegis USA to Teleperformance for $610 million Euronext-listed outsourcing technology firm Teleperformance of Paris on Wednesday said it has entered a definitive agreement to acquire Essar Group-controlled Aegis USA Inc., a outsourcing and technology company with operations in the US, the Philippines and Costa Rica, for $610 million. July 9, 2014 Accenture Positioned as a Leader in Serving Energy Companies for the Second Consecutive Time The only company to receive this distinction for two consecutive reports, Accenture was recognized for providing services including business and IT consulting, systems integration, IT outsourcing, business process outsourcing, and application development and management, as well as solutions unique to energy firms. Nasscom leaders to meet Canadian delegation on visa issue IT-BPO industry body Nasscom will today meet officials from Canada to discuss the recently introduced regulations on skilled worker immigration visas, a move that could hurt the USD 118 billion Indian IT sector.Earlier this month, Canada announced certain guidelines governing its skilled worker immigration visas. July 8, 2014 Chesnara agrees outsourcing contract with HCL Chesnara, the life assurance consolidator, has agreed a new outsourcing contract with HCL Insurance BPO Services which consolidates the services provided in the existing arrangements and which extends the service for a further 11 years. UK public sector outsourcing hits new high of £50b, now worth almost double the commercial sector. G-Cloud spending has pushed UK public sector outsourcing to a level twice that of the commercial sector and worth over £50 billion with a large dose of thanks due for the G-Cloud scheme. BPO firm EXL acquires New York-based Blue Slate Business process solutions company EXL has acquired New York-based Blue Slate Solutions to enhance its business process management capabilities. July 7, 2014 US, Euro firms eye local BPO sector American and European companies are interested in checking out business opportunities in the Philippines following investment promotions conducted by the Department of Trade and Industry. July 4, 2014 Shared service providers preparing for more, bigger agencies Existing financial shared service providers will implement improvement plans starting this month to expand their capabilities and take on more customers. Is Colombia’s BPO Sector Really Competitive? When it comes to the economics of outsourcing services, at 55% of GDP the Colombian sector lags behind its Latin American counterparts, especially Panama, Costa Rica, Brazil and Uruguay, all of which boast robust GDP percentages due to BPO, KPO and ITO. That is one of the key findings of the report"CaracterizaciÃ´n y formulaciÃ´n estratÃªgica del sector BPO, KPO e ITO en Colombia" (Characterization and Strategic Formation of the BPO, KPO and ITO Sector in Colombia) co-authored by analyst firm IDC and the Colombian private-public initiative Programa de Transformacion Productiva (Productive Transformation Program – PTP) charged with improving productivity and competitiveness within economic sectors. July 3, 2014 Baxter opens shared services centre in Bangalore Baxter International has opened its new global IT shared services centre in Bangalore, which would help the company support the healthcare major's enterprise IT needs. Vodafone opens new shared services center in Romania, receives state aid Telecom operator Vodafone Romania has opened a new Shared Services (VSS) Center in Romania, a global services center which will cater for Vodafone operations in five countries, as well as for the Vodafone Group. The total investment into the center was approximately GBP 5 million (EUR 6.25 million). Outsourcing Highest in Telecoms, But Media Shows Greatest Growth Telecommunications remains the leading global industry for outsourcing, but the media sector saw the greatest growth in outsourcing activity in the last year. Tech Mahindra forms JV with Saudi Arabia's Midad Holding Tech Mahindra today said it has formed a joint venture with Midad Holding to provide IT and ITeS solutions in Saudi Arabia. July 2, 2014 IBM In 10-Year Outsourcing Deal With Banco Popular IBM has snagged a 10-year contract with Banco Popular to manage the Spanish bank’s tech infrastructure. July 1, 2014 Shashi, Ravi Ruia to sell Aegis BPO's US and Philippines operations for Rs 3,600 crore Billionaire brothers Shashi and Ravi Ruia of Essar are set to unlock $600 million (Rs 3,600 crore) through the sale of Aegis BPO's US and Philippines operations to Paris-based Teleperformance, a leading provider of outsourced customer experience management services. You may also like... The SSON News: February The SSON News: March The SSON News: April The SSON News: May The SSON News: June

The SSON Daily News: July 31, 2014

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