The SSON Daily News: June 30, 2014

June 30, 2014 Uganda to Uplift Business Process Outsourcing Standards The Government of Uganda through the National Information Technology Authority Uganda (NITA-U) is committed to uplifting the standards of the Business Process Outsourcing industry to benefit the country in terms of job creation and economic growth. June 27, 2014 The BPO market in Czech Republic is expected to grow at a CAGR of 14.11 percent over the period 2013-2018 The Czech Republic is often considered as final frontier of Europe, the privatization in the country led the wave of investments. The Czech government has taken initiatives and enhanced the investment competitiveness and taxation conditions in Czech Republic. Accenture's profit up on consulting, outsourcing Accenture PLC said its fiscal third-quarter revenue and earnings rose as the consulting firm's results were boosted by improvement in both its consulting and outsourcing segments. Procurement Outsourcing Market Growing at 12 Percent, Continuing String of Recent Double-Digit Growth Years: Everest Group The global multi-process Procurement Outsourcing (PO) market registered strong growth of 12 percent in 2013 with record number of new deal signings. End-to-end procurement process outsourcing tripled in share in the last three years, and PO is strengthening its foothold in the emerging markets of Asia Pacific, Middle East and Africa, and Latin America. June 26, 2014 Cognizant in BPO deal with ISS IT services vendor Cognizant has bagged a 7-year contract from Danish firm ISS to provide Finance & Accounting (F&A) business process services in the Nordic region. June 25, 2014 Teleperformance in talks to buy Aegis Euronext-listed Teleperformance is in talks to acquire the Mumbai-based Aegis, the business process outsourcing services arm of the Essar Group, sources in the know said. Infosys' plan to create 50,000 jobs over a decade in Karnataka hit roadblock BANGALORE: Infosys' plan to create 50,000 jobs over a decade in Karnataka have hit a snag with the state not showing enough urgency in creating critical infrastructure such as road or rail connectivity and water and power supply. June 24, 2014 Indian American-owned BPO company announces it will hire more than 700 workers, including in India e4e Healthcare Services, a US-based Business Process Outsourcing (BPO) headquartered in Towson, Maryland, has announced that it will be hiring more than 700 new employees across its main three markets of US, the Philippines, and India in the near future. June 23, 2014 Finance recognised for excellence in innovation Last week the Finance Portfolio won the 2014 Excellence in Improvement and Innovation Award at the 17th Annual Shared Services and Outsourcing Network (SSON) Excellence Awards. SSON is the largest and most established community of shared services and outsourcing professionals in the world. The awards attracted nominations from across Australasia, including nominations from Telstra and QBE. [inlinead] Aegis plans to make Malaysia hub for Asean region Aegis Ltd, after having completed the RM22.7mil acquisition of Symphony House Bhd’s business process outsource (BPO) unit in March 2014, is now looking to make Malaysia its hub within the Asean region. Jume 20, 2014 Quest Diagnostics to bring 350 jobs, new operations center to Tampa Quest Diagnostics unveiled its new 48,000 square-foot national operations center here on Wednesday, committing to create 350 new jobs. Emerson invests $20M for Philippine expansion US-based diversified global manufacturing and technology company Emerson is investing $20 million to expand its business process outsourcing (BPO) operations in the Philippines. June 19, 2014 Certeco Launches BPO Service Focused on Anti-Money Laundering Certeco, a leading business technology change consultancy, has today announced the launch of its new business process outsourcing (BPO) service dedicated to anti money laundering (AML), which will be part of its Governance, Risk and Compliance proposition. Genpact Looks to Verticals in Latin America Genpact, a global business processes and outsourcing (BPO) company with over two billion dollars in annual revenue, has taken its vertical market focus to Latin America. The company first started to shift to an industry-specific strategy about five years ago, and began the transition in Latin America in January of this year. Sources: GE picks Cincinnati to build shared services center The Banks riverfront development in downtown Cincinnati has won out over sites in Oakley and Mason for the location of General Electric Co.’s new shared services center that will employ approximately 2,000 office workers, according to sources. June 18, 2014 Federal Aviation Administration (FAA) Awards $59.7M IT Shared Services Contract to OST OST announced today that it has been awarded the Information Technology Shared Services – Combined Contracts (ITSS-CC) task order from the FAA. This nationwide program serves the FAA headquarters in Washington, DC, and its Oklahoma City, OK, and Atlantic City, NJ, centers. June 17, 2014 Outsourcing firm reports sustainability improvements Mitie, a FTSE 250 outsourcing company, has published a sustainability report looking at its work on a number of fronts, including involvement with suppliers, the environment and local communities. The report praises the company in a variety of areas, including its focus on diversity and helping young people. June 16, 2014 China's service outsourcing industry booms Service outsourcing has become a major growth industry in China, with its value reaching 1.7 trillion yuan (about $272 billion) in 2013. June 13, 2014 BPO to hire 6,000 workers Expert Global Solutions (EGS), a global leader in business process outsourcing (BPO) will employ 6,000 personnel at its flagship site in the Philippines. IT outsourcing leaders recognized in Ukraine’s $1.3 billion industry Six Ukrainian companies made the latest Global Outsourcing 100 list released on June 2. Information technology solution and service provider Luxoft placed 18th, the highest among its Ukrainian peers, with SoftServe, Epam Systems, Intetics, Miratech and Softengi ranking below 20th. June 12, 2014 Capgemini Selected by Honeywell as BPO Provider for Finance and Accounting Processes Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, has been selected by Honeywell, a Fortune 100 diversified technology and manufacturing leader, as its finance transformation partner and delivery provider to handle select finance processes. June 11, 2014 How USDA became a designated shared services provider Last month, the Obama administration tapped the Agriculture Department’s National Finance Center and three other agencies as the government’s four designated shared service providers for financial management services. Healthcare BPO Market worth $188,856.5 Million by 2018 A report covering the global Healthcare BPO Market over the forecast period of 2013 to 2018 values the market at an estimated $92,325.9 million in 2013 and is poised to grow at a CAGR of 10.8% from 2013 to 2018, to reach $188,856.5 million by 2018. Two thirds of BPO engagements do not include innovation and transformation BPO is lagging behind when it comes to digitalisation. Two thirds of engagements are still about moving a business process to an external supplier that can do it for less, with no transformation or innovation. Essar Group revives talks to sell IT & BPO arm Aegis: Srcs Essar Group seems to have revived plans of selling its IT and BPO arm Aegis. The company was waiting for the election outcome reports CNBC-TV18 quoting sources. June 10, 2014 Dubai Smart Government and Dubai Media Inc. sign agreement to provide support for electronic and smart shared services Dubai Smart Government (DSG) and Dubai Media Inc. (DMI) signed an agreement on June 9, 2014 under which DSG will provide electronic and smart shared services to DMI. The agreement is aimed at upgrading Dubai government services and ensuring high-quality results and optimal use of government resources in its quest to transform to a smart government. Top PEs eye $300m Sutherland stake An investment arm of Goldman Sachs and TPG Capital are among the suitors lining up for $300 million stake in the privately held BPO firm Sutherland Global Services, people aware of the matter said. The private equity investors are vying for about one-third stake in the company valued at over $1 billion. Process Outsourcing BPO Gives Boost To UK And Euro Small Businesses English Cloud BPO Services, a process outsourcing BPO firm that delivers virtual call centre services and back office solutions, has just opened its doors to help small businesses in the UK and Europe. WNS Named a ‘Leader’ in the Gartner Magic Quadrant for Finance and Accounting BPO WNS (Holdings) Limited , a leading provider of global Business Process Management services has been named a ‘Leader’ in the Gartner Magic Quadrant for Finance and Accounting BPO for the fourth year in a row. Targeting the high-value BPO market There is, seemingly, a greater emphasis within the local BPO sector on landing international business over local business. At the same time, the general perception is that there is an apparent reluctance to embrace BPO among local businesses. June 9, 2014 Captive Offshore Centers More Cost Effective Than Outsourcing Despite speculation that the cost competitiveness of captive offshore centers may be fading, most global in-house centers still deliver more savings than offshore outsourcing, according to recent research by outsourcing consultancy Everest Group. June 6, 2014 Narayan appointed Capgemini HR head Consulting, technology and outsourcing services provider Capgemini has appointed BL Narayan as chief human resources officer with immediate effect. Avaloq and Banque Internationale Ã¡ Luxembourg to establish BPO joint venture The Avaloq group and Banque Internationale Ã¡ Luxembourg (BIL) intend to forge a new strategic partnership: The international provider of banking solutions and the bank are planning to join forces to establish the first independent provider of full Business Process Outsourcing (BPO) services in Luxembourg for the Benelux and the French market. June 5, 2014 Why ‘Nearshoring’ Is Replacing ‘Outsourcing’ As U.S. firms are becoming increasingly concerned about protecting their intellectual property, "nearshoring"—or bringing production closer to the point of use—becomes attractive as the risk of having important intellectual capital stolen is decreased. Bulgaria presents outsource opportunities InvestBulgaria Agency's Executive Director participared in a panel discussion "Can Bulgaria become a leading destination for outsourcing and what is the significance of the sector to the economy" Colombia’s BPO Industry Hampered by a Shortage of Bilingual Workers: Report Colombia’s outsourcing industry has generated thousands of jobs but only 6% of BPO firms in the South American country are able provide services in foreign languages, a joint study by the Colombian Commerce Ministry and market analyst firm IDC has found. Brazil BPO and contact center outsourcing market dips 5% to $5.19 bn in 2013 Brazil business process outsourcing (BPO) and contact center outsourcing services market dipped 5.1% to $5.19 billion in 2013. June 4, 2014 SA businesses love outsourcing The survey of 150 businesses in South Africa showed that 48% of all local companies surveyed outsource back-office services (or plan to), while only 40% of companies globally, and 37% of the Brazil, Russia, India or China countries, choose to outsource. OpenSpan and IGATE Partner to Optimize Desktop Transactions OpenSpan today announced a new partnership with IGATE to utilize OpenSpan Desktop Automation and Activity Intelligence to enhance its contact center operations and consulting services to its customers in North America and Europe. arvato Positioned as a Leader in the Magic Quadrant for Finance and Accounting BPO Global business process outsourcing partner, arvato, has been positioned by Gartner, Inc. as a Leader in the report ‘Magic Quadrant for Finance and Accounting BPO'. BPOs told to invest outside cities To promote an "inclusive" form of outsourcing in the Philippines, one of the biggest business process outsourcing (BPO) companies in the country today is encouraging other BPO players to get involved in "impact sourcing." Sundaram BPO arm to hire over 100 professionals in Chennai Sundaram Business Services (SBS), the BPO arm of Sundaram Finance, today said it will hire over 100 accounting professionals at its Chennai facility within 6-9 months. June 3, 2014 The rise in multi-sourced contracts: What it means for benchmarking In recent years, outsourcing contracts have consistently become smaller in both size and scope, as well as shorter in duration. At the same time, data from the most recent ISG Outsourcing Index reveals that multi-sourcing is well and truly on the rise. So what does this mean for benchmarking? Surrey County Council team win "Best in Europe" award Surrey County Council’s shared services team has been named the best in Europe by a major industry body. Frost & Sullivan: Brazilian BPO and Contact Center Outsourcers Shift Focus from Cost Reduction to Quality in a Bid to Boost Performance The Brazilian business process outsourcing (BPO) and contact center outsourcing services market saw a decline in revenue by 5.1 percent from 2012 to 2013. This was caused largely by the exit of Tellus and Vidax as well as the reduced performance of some important companies. However, with the market set to recover, participants are shifting their focus from cost reduction to the provision of high-quality specialized services. June 2, 2014 Health finally takes IBM outsourcing deal to tender Australia’s Department of Health has gone to market for a new IT outsourcing partnership for the first time in 14 years, after first signing a $350 million, five-year agreement with long-running partner IBM in 2000. Penang aims to create 4,000 high-income jobs in three years Penang is tapping into the rapidly growing outsourcing sector with an aim to create 4,000 high-income jobs within the next three years, InvestPenang director Datuk Lee Kah Choon said today. Concur, IBM form strategic alliance IBM has forged a strategic alliance with Concur to jointly market the company’s integrated travel and expense management solutions globally. You may also like... The SSON News: January The SSON News: February The SSON News: March The SSON News: April The SSON News: May

The SSON Daily News: June 30, 2014

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