The SSON Daily News: March 31 2014

March 31, 2014 TCS positioned as a leader in Everest Group's Capital Market BPO PEAK Matrix Report Tata Consultancy Services, one of the leading IT services, consulting and business solutions organization, has been positioned as a ‘leader’ in Everest Group’s Capital Markets BPO – Service Provider Landscape with PEAK Matrix Assessment 2013, according to Tata Sons Ltd. March 28, 2014 Megaworld to Invest $5 Billion in Philippine Call-Center Growth Megaworld Corp. (MEG), the Philippine builder controlled by billionaire Andrew Tan, plans to spend at least $5 billion in the next decade to develop properties for the nation’s expanding outsource services industry. March 27, 2014 Genpact partners Hillshire Brands Under the terms of the agreement, Genpact will help Hillshire Brands transform and run its finance and accounting (F&A) operations including accounts payable, accounts receivable, general accounting, master data, payroll, procurement operations support, and inventory control. The Ukraine Crisis Could Kill Its Tech Outsourcing Boom Two years ago, Ukraine was experiencing something of an economic boom, driven largely by the country’s information technology business. For the first time in decades, companies were beginning to transition their outsourced IT operations from places like India and the Philippines to Ukraine, where a vast pool of highly trained IT specialists (ranked fourth in the world behind the United States, Russia and India) were eager for work. March 26, 2014 Systems in Motion Acquires Indiana Based Domestic IT Outsourcing Firm "This acquisition directly aligns with our vision of building a highly scalable and effective US-based IT service delivery capability. SIM continues to lead the market in bringing together solution frameworks, agile software development models, and exceptional technology talent, giving our customers a real alternative to their global outsourcing initiatives," said Neeraj Gupta, CEO of Systems in Motion. "The Zuna team's addition helps us continue to expand our capabilities." India global leader among APAC outsourcing services locations: Gartner In its latest assessment of nine Asia Pacific countries as potential offshore service locations, Gartner says India is the clear global leader by revenue, while China is the most serious challenger by scale. Bangladesh, Indonesia and Vietnam are continuing to gain regional traction for offshore service delivery, while more mature countries, such as Malaysia and the Philippines, are refocusing on their core capabilities of higher-end IT infrastructure, help desk, application and business process services. IGL awards outsourcing contract to Navigant Technologies Navigant Technologies, a mid market outsourcing company providing customer interaction solutions to domestic public sector companies, was today awarded a multi-crore contract by Indraprastha Gas Limited (IGL) for the Delhi National Capital Territory (NCT) & National Capital Region (NCR). An Analyst’s First-Hand Interpretation of Guyana as BPO Upstart A small, often overlooked nation situated in South America, Guyana is the only English-speaking country in the continent, making it an interesting – if not offbeat – destination. Global BPO provider Qualfon, which can claim responsibility for putting Guyana on the outsourcing map, has ambitious plans to leverage the nation’s potential, including the construction of an enormous call center campus to accommodate over 6,000 new employees. March 25, 2014 How Indian BPOs are trying to beat 'slowdown' Faced with the chilly wind of margin declines and slower growth, Indian outsourcing firms are looking to add higher value services to their portfolio even as they move more work to smaller towns and cities to cut costs. March 24, 2014 BPO firm adds contact center, expands network Business process outsourcing firm Ubiquity Global Services is expanding its international delivery network in the country with the opening of a new contact center in Bacolod City next month. BPO firm TDS Global Solutions plans tripling of workforce A company that supports the contact center and business process outsourcing (BPO) industry plans to increase its workforce by threefold this year. "We are adding our headcount probably two- to three-folds to support the growth of the industry," Jon Kaplan, president of TDS Global Solutions Inc told reporters in a press briefing last Friday night. BPOs add higher value services to their portfolio to beat growth stagnation Faced with the chilly wind of margin declines and slower growth, Indian outsourcing firms are looking to add higher value services to their portfolio even as they move more work to smaller towns and cities to cut costs. Success of EOH relies on its execution Technology firm EOH has become a major force in the South African information and technology sector, so much so that the company is being asked by potential clients to bid for contracts. March 21, 2014 SMEs join forces in outsourcing for growth 3.2 million SMEs are collaborating with one another in order to fuel growth, with focus on outsourcing marketing & sales according to new research. Infosys' Chandrashekar Kakal quits in ninth senior-level exit In the ninth senior-level exit at Infosys since the return of co-founder N R Narayana Murthy, Chandrashekar Kakal, operational head of the India business unit, has resigned. Genpact Named a "Leader" in Insurance BPO by NelsonHall in 2013 LA&P BPO and P&C BPO NEAT Assessments Genpact Limited, a global leader in transforming and running business processes and operations, today announced it was named a "leader" in industry analyst firm NelsonHall's two recently-released NEAT rankings for the insurance market: Life, Annuities and Pensions (LA&P) BPO and Property and Casualty (P&C) Insurance BPO. March 20, 2014 Canada Shared Services upgrades government data centre security Shared Services Canada (SSC), the Canadian Government’s centralised IT service, is upgrading its data centres’ security with software defined networking and network functions virtualisation for network traffic inspection. ReadSoft signs deal worth 650,000 EUR with leading European office supplies and services company ReadSoft has signed a deal worth 650,000 EUR with a leading European office supplies and services company. The customer has decided to unify all their current ERP-systems into a single SAP client where they will merge all the company's Accounts Payable (AP) processes into one Shared Service Center (SSC) environment. The deal includes licenses, support and maintenance and services and was signed during the first quarter of 2014. Is BPO on the brink of a technology revolution? If you get a fleeting moment to wrench yourself away from your twitter feed, formatting that PowerPoint deck that’s on its 18th cycle, or that excruciating conference call you are seriously not listening to, then you could do a lot worse that take a gander at our new report glamorously entitled, "BPO on the Brink of a New Generation: Technology Transformation". March 7, 2014 Aggreko boss quits to join outsourcing giant Serco Rupert Soames has resigned as chief executive of temporary power supplier Aggreko. Soames, who has been with the Glasgow-based FTSE100 company since 2003, has agreed to take on the role of chief executive at troubled outsourcing giant, Serco. Genpact to buy back shares worth $300 mn Nasdaq-listed business process outsourcing (BPO) services provider Genpact will buy back shares worth up to $300 million (Rs 1,839 crore) via a modified Dutch auction tender offer. The buyback offer is expected to start from Thursday and will end on April 2, the company said in a regulatory filing. Convergys to ramp up operations in Gurgaon, Thane centres BPO major Convergys is ramping up operations in Gurgaon and Thane to expand its presence in India. The US-based company, which has over 13,000 employees in India across eight locations, is also working on integration of its operations with Stream, which it acquired recently for USD 820 million. March 6, 2014 IT outsourcing still being taken up by many firms for first time Many companies are taking up IT outsourcing opportunities for the first time, despite the industry being well established, an expert has said. Speaking to Computer Weekly, commercial technology partner at law firm Kemp Little Paul Hinton said the array of SME's taking on such services is wide, from banks and brokers to government bodies and pharmaceutical firms to fashion retailers. Sri Lanka IT-BPO firms can draw capital, reward talent with listing: officials Sri Lanka's information technology and outsourcing firms could unlock value for their owners, draw capital and attract talent by a planned stock market listing, officials said. Impact Of Strategic Outsourcing On QA Oversight By Sponsor Companies Recently, we have been observing a change in the approach to outsourcing — more midsize and large biopharmaceutical companies are shifting to a strategic outsourcing model. Strategic outsourcing generally means assigning work to one or a maximum of two preferred (strategic) partners. The scope of outsourced tasks, however, varies, and no preferred model can be identified. March 5, 2014 DealNet Wins Messaging Campaign DealNet Capital Corp. is pleased to announce that its Business Process Outsourcing subsidiary, OC Communications Group Inc., has been awarded a contract with a leading financial services company and branded gift card provider. OCCGI launched a three-year messaging campaign for the new client in collaboration with the mobile communications acquisition target announced on February 28, 2014. The joint solution provides comprehensive multi-channel communications that require daily consumer engagement with the client's cardholders. Convergys eyes 6,000 new hires this year Convergys Corporation is looking to boost its employee workforce in the Philippines by hiring an additional 6,000 employees this year, its president and chief executive Andrea Ayers said on Tuesday. IS outsourcing market in SA to hit $2.8bn this year The combination of South Africa’s IS outsourcing, managed services and hosted services markets will top US$2.8 billion in 2014, with demand for third party support services accelerating as the ICT market develops. March 4, 2014 TCS Recognized as a "Leader" in Retail Banking BPO by NelsonHall Tata Consultancy Services (TCS), a leading IT services, consulting and business solutions organization, announced today that it has been recognized as a 'Leader' in NelsonHall's December 2013 NEAT vendor evaluation for Retail Banking Business Process Outsourcing (Core Banking, Mortgage/Loan, and Payments market segments). Trounced by India, What is the Way Forward for American BPO Providers? US Business Process Outsourcing (BPO) companies do not have a strong presence in the Americas, where players from India have stepped up to meet the challenge and grab market share. That trend is set to continue, with Indian providers growing stronger and US players focussing on niche areas closer to home. WNS to Present at the 18(th) Annual North American Shared Services and Outsourcing Week (SSOW) WNS (Holdings) Limited, a leading provider of global Business Process Management services, will sponsor and participate in the 18th Annual North American Shared Services and Outsourcing Week from March 11-14, 2014 in Orlando, Florida. Convergys completes $820 million Stream Global Services acquisition BPM major Convergys today said it has completed the acquisition of Stream Global Services which will help the US-based firm strengthen its position in the $55 billion outsourced customer management services industry. March 3, 2014 Parseq plans recruitment drive after contract wins Outsourcing company Parseq plans to double the company’s turnover and hire an extra 150 to 175 employees following a number of new contract wins. Giants TCS, Genpact and others eradicating China Indian IT has been conquering continents throughout the globe, but it is still struggling in China. In China, the changes in government and the inability of adapting to a centralized planning structure have created huge hurdles in front of the industry to compete in its market.

The SSON Daily News: March 31 2014

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