The SSON Daily News: October 31, 2014

October 31, 2014 Wireless Services Provider Takes a Massive Leap with Zycus Procurement Solutions Zycus, a world leader in Procurement Technology solutions across the source-to-pay cycle, announced today that U.S. telecom giant is adopting its complete suite of upstream procurement management and automation solutions. Training Bankers to Be Data Scientists It's a futuristic vision of banking that, in the coming year, may come closer to reality. In a recent American Banker survey, 36% of bank executives said they were looking to sign new contracts with providers of analytics services. BelAZ to outsource works to Russia, Kazakhstan Belarusian Autoworks has plans to outsource works to Russia and Kazakhstan, First Deputy Director General for Technical Policy and Innovative Technologies of BelAZ Oleg Stepuk has told reporters, BelTA has learned. AIM Software's GAIN named "Best in Class" for Business Process Improvement AIM Software received its rankings based on the analyst's five-point rating system for each of the 21 "best-in-class" attributes identified in its proprietary Data Management systems Diagnostic anatomy. October 30, 2014 Nigeria Tasked On U.S.$300 Billion Business Processing Outsourcing Potential Nigeria has a market potential estimated to worth over $300 billion in the country, Nigeria has been urged to explore the opportunities Business Processing Outsourcing (BPO) can avail it for economic growth and job creations. IBM finally reveals its master plan In an indoor arena packed with 12,000 IBMers and customers, Bob Picciano, senior vice president of the Information & Analytics Group, emceed a 90-minute group presentation of IBM’s master plan...Watson. Procurement shared service system expands to cover two more London councils... Two more London authorities have signed up to a procurement shared service system. October 29, 2014 Pentagon Seeks to Manage, Protect Defense Systems Through Big Data Analytics U.S. defense organizations are moving quickly to adopt big data and analytics tools for work such as military vehicle maintenance, infrastructure management and tactical decision-making. IBM Commissions First Cloud Data Center in India The Mumbai based center forms parts of the $1.2 bn, 15 cloud center investment by IBM in a bid to expand and strengthen its cloud presence globally. ETF Securities teams up with Robo-Stox for global robotics ETF Listed on the London Stock Exchange, the ETF is Europe’s first to provide dedicated exposure to the global robotics and automation mega-trend. October 28, 2014 Skytree and IBM Partner to Elevate Big Data Analytics With Advanced Machine Learning The technical integration allows Skytree's scalable, enterprise-grade machine learning platform, Skytree Infinity?, to run on top of IBM PureData? System for Analytics. Pepco to Put Landis+Gyr’s GRIDiant Analytics to System-Wide Test The three utilities will "deploy six different analytics applications for visualization, planning and real-time operational analytics support," according to last week’s release... Top Lankan IT, BPO CEOs to process Jaffna IT Week Sri Lanka is now aiming for a $5 billion high tech export volume by 2020... October 27, 2014 IT Outsourcing Platform Ziptask Releases Video-Chat-First Approach A provider of information technology focused outsourcing services, has announced that they have pivoted their platform to be video-chat-first, offering an "instant" engagement between the customer and the technology professional. How Poland's Globally Outsourced Tech Talent Became Native Entrepreneurs The country has seen its own entrepreneurial landscape take shape, with a new crop of promising start-ups emerging, from hardware start-ups like BeSteady.pro, a camera stabilizer firm that raised over $300,000 on Kickstarter... German multinational to transform IT infrastructure German company Vorwerk has outsourced its IT infrastructure and application development operations to Cognizant in a six-year deal to centralise and standardise IT. India clears defence projects worth $13.1 billion The Defence Acquisition Council on Saturday approved defense procurement proposals worth 800 billion rupees ($13.1 billion), many of which were longstanding. October 24, 2014 Global BPO Service Provider Expands its Worldwide Network Allsec Technologies Ltd needed to expand its network when it was adding a new building, call center, and data center to support its rapidly growing customer base. New GSA program to standardize shared services The General Services Administration is setting up a program office to help agencies get over the most common hurdles to using shared services. IBM to Provide Global SAP Application Development Services for BP IBM has announced this week that BP has selected IBM Global Business Services (GBS), to provide Application Development Services for global SAP project delivery. Tungsten Network and TrustWeaver announce partnership Tungsten Network, is now working with the electronic signature-based solutions company TrustWeaver. October 23, 2014 Wipro investing $8.2M more in Big Data firm Opera Solutions; Q2 PAT up 8% India’s third-largest software services provider, has entered into a Series G preferred unit purchase agreement to invest an additional $8.2 million into New Jersey-headquartered Opera Solutions LLC... NAGT International Launches IoTA In Order To Give IoT Developers More Tools IoTA powers a number of IoT offerings built by AGT, and by making the platform available to other developers, AGT will provide developers with IoT solutions that can help accelerate the adoption of IoT technology. Verisk Analytics Closes on $990 Million Revolving Credit Facility Verisk Analytics, Inc. VRSK,a leading source of information about risk, announced today it has exercised an expansion feature under its revolving credit facility to increase the total facility to $990 million and extend the maturity until October 2019.. De Beers transforms global IT infrastructure in outsourcing deal with HCL South African diamond-mining and jewellery company De Beers is transforming its global IT infrastructure through a deal with outsourcer HCL. October 22, 2014 Lufthansa closes in on outsourcing deal with IBM Lufthansa says it is close to finalizing the sale of its IT infrastructure division, as well as completing an outsourcing deal with IBM. O&M Unveils New Data Center OgilvyAmp Some 300 O&M staffers have been assigned to the unit designed to help clients use data in creative and effective ways with a particular focus on strengthening relationships with customers, the agency said. Chemical companies rushing to big data analytics and the cloud Chemical companies’ investments in digital technologies will "rise sharply" in the next three years, with cloud computing and big data analytics expected to generate the highest return on investment... Transforming Procurement in Middle East Procurement is fast becoming a strategic capability that beyond costs savings and efficiencies, can deliver business innovation and outcomes. October 21, 2014 Limerick data management company invests €2 million in "think factory" concepts Asystec has announced that it will invest more than €2 million in Innovation Labs in Ireland to support the company’s extensive growth in Data Analytics, Security and IT Transformation divisions. Data Intensity Adds Data Analytics and BI Services with CLEAR MEASURES Acquisition The acquisition will enable it to extend its database technology coverage and remote managed services, as well as enter the analytics and business intelligence services market with proven solutions that are already used in more than 200 customer implementations. More banks show support for Swift India channel SWIFT India Domestic Services announces that its shareholders and key foreign banks have agreed to enable the SWIFT India channel and use its domestic messaging services for the exchange of structured information across payments, cash management, trade finance, and corporate treasury markets... Discover (SCM) supply chain management BPO market that is poised to grow at a CAGR of 9.58% to 2018 The report also discusses in detail the market segmentation based on geography, the market landscape and its growth prospects in the coming years. October 20, 2014 Teleperformance sees Turkey's potential in finance, e-commerce Teleperformance, by acquiring Metis, has stood out as a major player in the Turkish market in this sector for four years, banking on the asset of being a part of a global network... IBM a Leader in Enterprise Mobile Management IBM received the top score in the current offering category for strengths across criteria such as architecture and scale, mobile platform support, reporting and analytics, containerization, data management and security, and app security." Ericsson Buys Cloud Management and Analytics Firm Sentilla Ericsson, this week announced that it has acquired Sentilla, a provider of IT infrastructure intelligence software to enhance the company's ability to help service providers with automation and just-in-time intelligence support... Process Automation a Key to Business Value One of the most interesting trends in recent memory is the adoption of IT service management (ITSM) in non-IT areas of companies like human resources and facilities management. October 17, 2014 Capgemini, NetSuite launch 'virtual company' BPO toolkit The bundled business process outsourcing (BPO) toolkit works by combining outsourced services, processes, technology and infrastructure to offer a pre-configured back office in the cloud. Big data and analaytics: Accanto acquires app company for CEM Accanto said that the purchase will make its OSS CEM toolkit the first to provide "complete customer and network-centric visibility, utilizing crowdsourcing and two-way customer communication, combined with quality of experience..." TfL to launch tender for SIAM procurement Transport for London will launch a keenly-awaited tender later this month for a supplier to provide service integration and management (SIAM) to support its transformational Information Management Programme. Telco IT Investments Continue to Rise as Outsourcing Tops One-Quarter of Total IT Spending t Traditional telecom services may be struggling, but new offerings are showing promise and telco IT units are taking the right steps to spur and support them, according to a new report... Global Business Process Outsourcing (BPO) Market This report analyzes the worldwide markets for Business Process Outsourcing (BPO) in US$ Million. It also profiles 249 companies including many key and niche players. October 16, 2014 Tag/data vendor Ensighten adds Anametrix analytics to its growing marketing cloud Tag and data management platform Ensighten is continuing its buying spree, announcing this morning the purchase of marketing analytics firm Anametrix. Data Intensity Acquires CLEAR MEASURES; Adds Data Analytics and Business Intelligence Services to Portfolio of Managed and Cloud Services The industry leader in application management and cloud services for Oracle technologies and applications, today announced that it has acquired business analytics and database management specialist CLEAR MEASURES. Adcorp expects 564 to 582% EPS increase Adcorp has said that its earnings per share (EPS) are expected to increase by 564 to 582 per cent for the six months ending 31 August 2014. Healthcare IT Outsourcing Market Accelerates as Payers Alter Operating Models--Everest Group Report The global healthcare ITO market is expected to increase at a 12 percent compound annual growth rate from 2013 to 2020, reaching US$68 billion in 2020. October 15, 2014 New integrated procurement software from Stolt Tankers, MPS Stolt Tankers and Marine Procurement Solutions (MPS) recently formed a strategic software alliance to provide integrated marine procurement systems linked to an electronic trading platform. DVT, BluePrintBI partner for better process management BluePrintBI helps companies record their business knowledge in a consistent and standardised manner, helps risk managers and analysts better understand where their inherent business risk comes from... Global Business Services Company's SSC Deploys Invoice Automation From TIS eFLOW INVOICE is being deployed at the global enterprise's newly established SSC in Kuala Lumpur, Malaysia. The center has begun to process 20,000 invoices per year with plans to increase to 80,000... October 14, 2014 Aegis to Establish Asia Pacific Analytics, Social Media and Multilingual Hub in Melbourne, Australia Aegis Limited, a global outsourcing and technology services company, announced today that it is establishing its Asia Pacific hub for Analytics, Social Media and Multilingual Capabilities in Melbourne, Australia in collaboration with the Government of Victoria. BPO revenues at $48 billion by 2020 THE country’s business-process outsourcing (BPO) industry is seen to increase its annual revenues to $48 billion by 2020, based on its growth trajectory since the past decade. Vodafone wins $530mn tax case over outsourcing arm The case pertains to Vodafone’s outsourcing arm in Pune issuing shares to its parent. The IT Department had demanded the amount from Vodafone’s outsourcing unit, with taxes plus interest, which the company had challenged. Best Public Procurement Project: YPO, ESPO and NEPO (on behalf of Pro5) & Crown Commercial Service The insurance services initiative expects to save the public sector £40 million between 2013 and 2022, providing customers enter a long-term agreement for five years during the fourth year of the deal. October 13, 2014 SA growing as legal outsourcing host South Africa has become a preferred Legal Process Outsourcing (LPO) off-shoring destination as well as the staging ground of choice for international law firms seeking a jurisdictional foothold for sub-Saharan African business opportunities. Salesforce Unveils Wave Cloud Product for Data Analytics The company announced Wave, a cloud-based information analytics system, at its Dreamforce conference today in San Francisco, as it branches out from customer-relationship management software. Deloitte Digital's Analytics Offering Helps Companies Manage to Results and Deliver Greater Value Deloitte Digital has created an analytics offering for Wave, the Salesforce Analytics Cloud that is designed to offer greater flexibility than on-premises solutions. Tanzania adopts BPO technology to create more jobs The government is in its final stages of developing a Business Process Outsourcing (BPO) policy that aims at contracting a specific business task, such as payroll, to a third-party service provider in order to help create more job opportunities. October 10, 2014 Cloudera and Teradata Extend Partnership To Drive Big Data Analytics The two companies are optimizing the integration between Teradata's integrated data warehouse and Cloudera's enterprise data hub offering to facilitate access to multiple data sources through the Teradata Unified Data Architecture™. See long-term growth at 15-18%; EBIT at 25-38%: Infosys Sikka is keen to transform Infosys into a next generation services company and is looking to renew all the services the company offers. He has a long-term target to grow at 15-18 percent. Qlik Partners with Fujitsu To Integrate Big Data Solution Qlik, a leader in data discovery, today announced that Fujitsu Limited has integrated QlikView® into its Big Data solution, the Fujitsu Business Application Operational Data Management & Analytics (ODMA) solution, to provide improved data visualization and analysis for business users. HTC to continue outsourcing some production: CEO Taiwan-based smartphone maker HTC will continue to strike a balance between making smartphones within the company and outsourcing them to contract manufacturers, according to the company's chief executive officer. Research and Markets: Global Payroll Outsourcing Market 2014-2018: Key Vendors Are ADP, Ceridian, Genpact and Northgate Arinso Payroll outsourcing is being increasingly viewed as a distinct strategy among SMEs and large organizations with the role of payroll experts evolving with changing market dynamics. October 9, 2014 Nihilent Invests to Become Majority Shareholder of GNet Group GNet Group LLC, a leading services and solutions company specializing in business intelligence and collaboration and content, today announced it has received significant investment from Nihilent Technologies, a global consulting and solution integration company. Outsourcing to the cloud saved Blinkbox money and boosted efficiency The technical infrastructure required to meet the challenge is often beyond the resources of even large firms. In Blinkbox’s case, the network uses Microsoft Azure’s cloud system to meet demand. US firm Esker automates Direct Energie vendor invoices Direct Energie, a French provider of electricity and gas, has selected US document process automation company Esker to automate its annual 7,500 vendor invoices. The Jockey Club enters the procurement outsourcing parade ring The Jockey Club has launched an enterprise to provide procurement and other outsourcing services to sports organisations. October 8, 2014 SAP to Acquire Concur, Expanding the World’s Largest Business Network With Concur, SAP’s business network – the world’s largest – will transact more than US$600 billion annually, deliver frictionless commerce across more than 25 different industries and address annual corporate travel spend of US$1.2 trillion worldwide. Japan BPO firm transcosmos launches PHL operations A JAPANESE information technology outsourcing firm has launched operations in the Philippines in a bid to expand its Southeast Asian business. Citi launches TreasuryVision Liquidity Manager analytics tool Citi launches its TreasuryVision® Liquidity Manager, a key component of Citi's TreasuryVision Analytics toolkit providing interactive balance visibility via the CitiDirect online banking platform. NelsonHall and Verizon Executives to Kick-off 2014 BPO Innovations Conference John Willmott, CEO of analyst firm NelsonHall will kick-off the full-day forum with an overview of the current state of the Business Process Outsourcing (BPO) industry. Premier, Inc. Adds Real-Time Predictive Analytics From Predixion Software to PremierConnect The partnership with Predixion Software, a leading developer of a cloud-based predictive analytics platform, will help providers quickly gain actionable insights and recommend interventions at the frontlines of care. Predixion enables business analysts and non-technical users to access predictive analytics at the point of decision. October 7, 2014 Hewlett-Packard to split into two companies The US firm will separate its better-performing computer and printer business from its corporate hardware and services operations. The outsourcing market is very much alive and kicking! According to analyst firm Infonetics Research, the market for carriers outsourcing network services to vendors alone grew 3.8% in 2013 to reach $68.1 billion worldwide. How Digital Labor Reduces Business and IT Costs Robotic process automation will provide a great advantage for the CIOs who embrace it—and be dangerously disruptive for the businesses that disregard its transformational potential. BPO in the Philippines Could Jumpstart Economic Growth The month of August saw an all-time high for employment in the Business Process Outsourcing (BPO) sector in the Philippines, hitting over one million employees. October 6, 2014 Global Recruitment Process Outsourcing Market to Grow at a CAGR of 8.81% by 2018 Global Recruitment Process Outsourcing Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. Outsourcing nations turn hot for UK freelancers The number of UK freelancers selling their skills to clients based in countries regarded as outsourcing hubs, like India and China, has leapt by 234 per cent, an e-marketplace says. BPO firm TaskUs to invest $25M for PH expansion Business-process outsourcing (BPO) firm TaskUs is investing $25 million in the Philippines over the next three years to further expand its footprint with the end goal of increasing its work force to 10,000 and growing the business by more than 100 percent annually. Baguio, Philippines economic zone’s growth expected THE Baguio City Economic Zone (BCEZ) continues to grow, and this growth may be attributed to the booming manufacturing and business process outsourcing industry, said zone administrator Rene Joey Mipa. At present, nine business process outsourcing (BPO) companies are located in the economic zone, and Mipa said one more is yet to open. October 3, 2014 Increase in business process outsourcing in insurance market recorded Business process outsourcing (BPO) is increasingly being used by insurance companies because of economic pressures, changes in regulation, more fraud and a shift towards serving more consumers, according to new research. Basware signs €700,000 accounts payable automation and e-invoicing agreement with North American security company Basware has signed an agreement to provide it’s cloud based e-invoicing and accounts payable services to a ‘major security company in North America’ it was announced this morning. The name of this company was not disclosed in the press release. The Philippines challenges India’s call center dominance Employment in the business process outsourcing (BPO) industry in the Philippines hit an all-time high in August, following a decade of phenomenal growth that has seen revenues and employment expand ten-fold since 2004. October 2, 2014 Insurance industry ups BPO spending to access IT expertise Business process outsourcing (BPO) spending in the global insurance sector will be worth about $3.5bn in 2015, after years of double-digit expenditure increases. ICT/BPO players hail new no GCT regime Stakeholders in the information and communication technology/business process outsourcing (ICT/BPO) industry have welcomed the passage of a bill in the Senate to remove general consumption tax (GCT) from goods purchased locally for use in free zones. Buyout firm HandsOn acquiring HOVS' 26.1% stake in US BPO SourceHOV for $95M Public listed investment and business services organisation HOV Services Ltd (HOVS), a portfolio company of Santa Monica-headquartered private equity firm HandsOn Ventures, is selling its 26.1 per cent stake in US-based business process outsourcing associate firm SourceHOV Holdings Inc to HandsOn Fund 4 LLC for $95 million as per a stock market disclosure. Aviva - renew contract with WNS for BPO (Business Process Outsourcing) services until 2022 WNS (Holdings) Limited today announced its contract renewal with Aviva. The contract that would be expiring on November 16, 2016 has been renewed for an additional five years until March 31, 2022. October 1, 2014 Major Firms Set to Increase Reliance on Shared Services Over the next two years, about 72% of major enterprises will increase their outsourcing services investments while 61% will increase their reliance on global shared services, according to a new study from KPMG. Microsoft announce plans for cloud data centers in India Microsoft announced today that they will offer their commercial cloud services – specifically Azure and Office 365 – from local data centres in India by the end of 2015. Aegis wins Rs 200 crore Punjab National Bank BPO deal Aegis, the business process outsourcing arm of the Essar Group, signed a deal to take over the customer service aspects of Punjab National Bank including the new business created by the Prime Minister's push for financial inclusion. Bulgaria Is Most Preferred Outsourcing Destination In Europe Bulgaria is among the most preferred outsourcing destinations in the world and the only European country in the top 10 list of most attractive countries for such activities, done by the analysis company A.T. Kearney. Fort Myers looking at outsourcing some facilities, services Fort Myers City council is asking staff to review outsourcing things like park maintenance, the IT department, and some city venues. OpenXcell Recognized As the Best Mobile Software Development Outsourcing Company OpenXcell Technolabs announces a milestone achievement in providing top-notch mobile software outsourcing solutions and services. Belgian Post Implements Diebold Multi-Vendor Software; Awards ATM Outsourcing Contract Belgian Post (bpost), the leading postal operator in Belgium, has implemented multi-vendor software from Diebold, Incorporated across its network of 450 heterogeneous automated teller machines (ATMs). You may also like... 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The SSON Daily News: October 31, 2014

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