The SSON Daily News: October 30, 2013
October 30, 2013
Exclusive: BPO Signings Up 60% in LATAM this Year
While the European BPO market stagnates, business in the Americas is booming, with LATAM recording a 60% rise in signings so far this year. The telecoms sector continues to drive much of the growth, while the region is providing an increasing number of transformative services to the United States, particularly multi-channel customer management services aimed at the growing Hispanic population.
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