The SSON Daily News: September 30, 2014

September 30, 2014 Tungsten wins e-invoicing deal with Siemens Tungsten Corporation PLC announced this morning that the German electrical engineering giant, Siemens, have selected them to provide e-invoicing services that will automate transactions to their global business and suppliers. Oasis Outsourcing Opens Minneapolis Office Oasis Outsourcing, one of the nation's leading Professional Employer Organizations (PEOs), is pleased to announce that it has opened an office in Minneapolis, Minnesota, located at 860 Blue Gentian Road, Suite 200. In addition, Oasis has brought on Laurie O'Kane as District Manager to oversee the office and its growth. Pharma Outsourcing Driving Need for Cloud-Based Services As demand shifts from high-margin branded drugs in Western regions to low-margin generics in emerging markets, successful bio/pharmaceutical companies are adopting new business models that include significantly more outsourcing and require a deeper understanding of costs all along the value chain. Enterprise resource planning (ERP) systems that have been effective for the internal management of sourcing and production are insufficient for managing the extended relationships and multidirectional communications needed in this new environment. Bio/pharmaceutical companies are therefore turning to cloud-based services to achieve greater transparency and facilitate collaboration. Vodafone ties with Bharat BPO for railway booking via M-Pesa Vodafone India has partnered with Bharat BPO to launch online booking of railway tickets through mobile phone using Vodafone M-Pesa as payment option. Bharat BPO is the official Rail Sampark partner of Indian Railways Catering and Tourism Corporation (IRCTC) . The partnership will enable safe, secure and convenient ticketing transaction through mobile phone, officials at IRCTC said. September 29, 2014 Telkom Australia buys 75 pct stake in Sydney-based BPO firm - Kontan Indonesia's biggest telecom company by subscribers, PT Telekomunikasi Indonesia (Telkom), through its unit Telekomunikasi Indonesia International Australia Pty Ltd, acquired a 75 percent stake in a Sydney-based business process outsourcing firm. HOV Services surges 20% on heavy volumes HOV Services is locked in upper circuit of 20% at Rs 121 on back of heavy volumes after its business process outsourcing (BPO) firm SourceHOV said it has entered into an agreement with BancTec Group LLC. September 26, 2014 Tungsten Network signs two pharmaceutical businesses to their e-invoicing network Tungsten Network, the e-invoicing network built on OB10, announced it two new pharmaceutical businesses have selected Tungsten for e-invoicing; Fresenius Medical Care NA, a US-based provider of kidney dialysis services and renal care products, and Dana-Farber Cancer Institute, a world leader in cancer treatment and research. New Research From KPMG Shows Investments in Outsourcing and Shared Services Significantly Increasing Approximately seven out of 10 (72%) major enterprises plan to increase their outsourcing services investments, and 61% are increasing their reliance on global shared services over the next two years, according to a new study conducted by KPMG LLP. September 25, 2014 NASSCOM Teams up with SSON and Everest Group to Redefine Hybrid Sourcing as an Industry Standard NASSCOM, the trade association of the Indian Information Technology (IT) and Business Process Outsourcing (BPO) industry, recently announced that they have partnered with SSON and Everest Group in order to redefine the term 'hybrid sourcing' as an industry standard. Federal IT Procurement Shifting Toward Cloud Services The E-Commerce Times reported that the evolution of federal procurement trends could bring a significant shift of agency IT operations to outside providers offering cloud and various shared capabilities. World’s third largest shipper to set up BPO in Sri Lanka France’s top-ranked company and the world’s third largest container shipping company, CMA-CGM Group is to set up a Shared Service Centre (SSC) in Colombo, Sri Lanka, to serve its global clientele and the facility is expected to be fully functional by December 2014, according to a top company executive. Mexico places 4th and Brazil 8th in top offshoring locations Mexico rose by two places to 4th in the 2014 A.T. Kearney’s Global Services Location Index, while Brazil climbed four places to 8th in the ranking of the world’s most preeminent offshoring locations. Genpact partners with Automation Anywhere Nasdaq-listed business process outsourcing (BPO) firm, Genpact Ltd, is betting big on automating business processes for its clients. On Wednesday, it signed an agreement with US-based Automation Anywhere, a provider of virtual automation software. It was only on 27 August that Genpact had announced a tie-up with automation software company Automic Software GmbH to expand its business automation capabilities. September 24, 2014 Accenture, Capgemini, Entercoms and Havi Global Solutions rated top SCM outsourcing providers Accenture, Capgemini, Entercoms and Havi Global Solutions have been named the top four service providers for supply chain management (SCM) business process outsourcing (BPO). One million Filipinos join booming Philippine outsourcing sector The Philippines' booming outsourcing industry now employs a million people after growing almost tenfold in just over a decade, the industry association said Wednesday. Business Document Work Process Management (BPO) Markets Reach $13.6 Billion by 2020 A new market research report states that the industry will hit $13.6 Billion within the next 6 years. Golden Gate BPO Solutions Launches New Outbound B2B Marketing Program Today, Golden Gate BPO Solutions, LLC, a leading global customer management and Business Process Outsourcing (BPO) company, announced that it has launched a new Outbound Business-to-Business Teleservices Program on behalf of one of the country’s largest privately held companies that has developed some of the most recognized brands and tools created to enhance and assists human resources departments from start-up to Fortune 500 companies. Govt announces string of sops for IT, BPO industry The state cabinet has approved amendments to IT Investment Policy-2012 and draft of new BPO/BPM Industrial Investment Policy-2014. Traxpay closes $15m in Series B funding, welcomes new directors to board Cloud-based B2B Dynamic Payments platform provider Traxpay today announced that it has closed $15m in series B funding. Through its robust cloud-based platform, Traxpay’s B2B offering features integrated payment capabilities such as supply chain financing, factoring and dynamic discounting, helping companies to better predict and optimize their businesses. September 22, 2014 NewGalexy launches cloud-based solutions for law firms Leading LPO provider, NewGalexy has launched cloud-based solution ContractPod™ to enable general counsel and law firms to manage ‘cost and efficiency’ challenges. OnProcess Technology to expand operations in India US-headquartered knowledge process outsourcing and consultancy firm OnProcess Technology is looking to expand its operations in India. The company, which has recently set up a 50,000 sq feet centre at Kolkata, is looking to add one more at Noida. It has an existing 27,000 sq feet delivery centre in Kolkata. September 19, 2014 Bangladesh jumps into Top 50 List for IT outsourcing destinations Bangladesh has been recognised by a US company as the 26th best destination for IT outsourcing globally. AT Kearney, a leading management consultancy firm with offices in more than 40 countries, has for the first time included Bangladesh in its Top 50 Global Services Location Index. Tech outsourcing firm HCL adding 1,237 jobs in Cary, NC HCL Technologies will add some 1,237 jobs at its operations in Cary after signing an agreement with the state of North Carolina to includes nearly $20 million in tax incentives and grant money. Crimson enhances services to offer BPO solutions using scanners and software from Kodak Alaris To augment its traditional bureau back scanning services to offer SLA[1]-based BPO[2] solutions to customers, Crimson, a document management organisation headquartered in the north west of England, has invested in Kodak Alaris’ latest production scanners and software to rationalise and refresh its whole estate of equipment. September 18, 2014 Maersk to open BPO site Ortigas & Company, through real estate services firm CB Richard Ellis, recently signed an agreement with Maersk Global Service Centers (Philippines) Ltd., for an 8,900-square meter knowledge process outsourcing space at Capitol Commons in Pasig City. Wipro, Infosys enter list of top 5 Indian BPOs The Indian business process management (BPM) industry has seen a rejig with Wipro and Infosys entering the top five positions in 2013-14, according to Nasscom, the industry body for IT-BPM. Nasscom sees value proposition for BPO firms in Tier-II and-III cities Nasscom believes that for the BPO sector to keep its growth trajectory, corporates should go to Tier-II and-III. But a cross section of the industry believes that this may not be feasible. Cash Boost To Promote Shared Services in Northamptonshire Grants totalling £775,000 have been awarded to South Northamptonshire Council and three other authorities to help fund on-going shared services across the area. Hinduja Global Solutions BPO to set up VC arm to tap into startup pool Hinduja Global SolutionsBSE 4.20 %, the business process outsourcing arm of the Hinduja Group, is setting up a corporate venture capital arm as it looks to tap into the stream of innovative technologies being created by startups across the globe. BPO firms are increasingly looking at startups to drive innovation, following the route charted by the Indian IT industry. September 17, 2014 Indian BPO sector picking up again, according to WNS The Indian BPO sector, worth around $20 billion, contributes one-sixth of the IT sector. But the sector seems to have slowed down in the last few years as competition from other countries, like The Philippines, picks up. However, Keshav Murugesh, Group CEO of WNS, believes that the past is behind it and that the sector is changing. The evolution to Business Process Management (BPM), he says, is a reflection of this. BPM soon to be sold via subscription models The $20-billion Indian business process management (BPM) sector is heading towards another makeover, where BPM services would be delivered to clients 'as a service'. 9 Out of 10 Large Law Firms Embrace Outsourcing for Office Support Services and Realize Significant Benefits A new study conducted by business process outsourcing provider, Swiss Post Solutions (SPS), revealed the latest outsourcing activities and related trends within the legal industry. The report, SPS Outsourcing Index: Law Firm Trends, includes all types of US law firms and found discrete patterns based on firm size. September 16, 2014 Westpac readies for outsourcing, hires Genpact Westpac Banking Corporation has selected business process outsourcing giant Genpact to demonstrate its abilities to run human resources and back office services, as a precursor to plans to outsource work in the coming months. Outsourcing Firm Cognizant to Buy TriZetto for $2.7 Billion Cognizant Technology Solutions said on Monday that it had agreed to buy the health care information technology company TriZetto Corporation for $2.7 billion in cash. Cognizant, a large outsourcing firm, will acquire a majority stake from funds managed by the private equity firm Apax Partners, as well as stakes from minority investors, BlueCross BlueShield of Tennessee and Cambia Health Solutions. The Apax funds acquired their stake in the company in 2008. Tata's To Merge Tata Business Support Services With e-Nxt Financials Tata’s are merging two of their group companies to create one of the top four companies in the domestic BPO space. In what may be called the largest merger in the space, Hyderabad-based Tata BSS Ltd (TBSS) with over 10,000 employees, will merge with e-Nxt Financials which employs 7,500 employees. September 15, 2014 TCS opens Saudi Arabia's first all-woman BPO centre India's largest software exporter TCSBSE -1.81 % today said it has opened Saudi Arabia's first all-female business process centre, which will provide employment to up to 3,000 women in three years. Saudi Aramco and GE are the centre's first customers, TCS said in a statement. E-commerce boom offers a lifeline for Indian listless BPO units India's business process outsourcing industry looks set to get its buzz back, as a pickup in the country's e-commerce industry and increased focus on citizen services by the government creates new avenues for BPO players. Until now, the domestic BPO industry was dependent on telecom clients and bore the brunt of the slowdown as the telecom operators pushed BPO companies for increased cost savings. Asian Countries Top List of Outsourcing Destinations India, China and Malaysia are the top countries chosen by multinational firms to outsource operations overseas, according to a survey by consulting firm A.T. Kearney. Asian nations topped the A.T. Kearney Global Services Location Index, which measures the offshoring potential in 51 countries based on financial attractiveness, people skills and availability and business environment. Indian IT companies battle it out for Rs 11k-cr Australian pie Indian IT companies will be fiercely competing with MNCs for five big IT contracts in Australia valued at over A$2 billion (Rs 11,000 crore). Infosys, Wipro, TCS and HCL Technologies are participating alongside IBM, HP and Capgemini in request for information (RFI) and request for proposal (RFP) for incremental IT outsourcing work coming from Sydney Water, Rio Tinto, Jetstar, Aurizon and Transport for NSW, said an Australian IT consultancy firm that did not want to be named. September 12, 2014 Dubai Roads and Transport Autority bags efficient HR outsourcing regional Award The Roads and Transport Authority (RTA) has recently scooped the 'Insights - Middle East Call Centre Awards 2014, as the best entity in attracting & deploying efficient human resources. Participating in the mane of the RTA, the Booking & Despatch Center, Transportation Systems Dep't at RTA Public Transport Agency, has been named as the Best Human Resources Outsourcing Center in the Middle East. What impact could Scottish Independence have on outsourcing? If the majority of voters check the ‘Yes’ box on this hotly anticipated day, it goes without saying that any UK businesses holding operations in Scotland are set to become severely affected by the many changes that will take place. Should Scotland receive independence, benefits and taxes, for example, will become the responsibility of the new Scottish government, and this potentially creates a whole new set of tax compliance issues for ‘international’ companies active in the region. For outsourcing companies in particular, the question of Scottish independence is incredibly contentious. Although some sources are predicting that an independent Scotland will open up a ‘new market to outsourcing’ it would be fair to see this as a long term consequence. September 11, 2014 Australian Tax Office Considers Outsourcing IT Work To BPO Accenture’s Philippine Delivery Centre The Australian Tax Office (ATO) is open to the invitation by global business process outsourcing (BPO) giant Accenture to offshore IT work to the company's offices in the Philippines. However, ATO assured Australians that the deal, if it would push through, would exclude sending of personal tax information to Manila. September 10, 2014 Advance Global Capital partner with PrimeRevenue for Supply Chain Finance initiative Capital and investment fund advisory Advance Global Capital (AGC) has announced the launch of a new Supply Chain Finance initiative in collaboration with PrimeRevenue Inc., global provider of Supply Chain Finance solutions. Graphic Packaging selects Taulia for payables optimization Taulia, a supplier financing provider, announced that Graphic Packaging Holding Company, a Fortune 1000 company that designs and manufactures packaging for commercial products, has selected Taulia to provide its Taulia Business Exchange program to optimize the organization's payables process. September 9, 2014 Analytical skills must-have for Legal Process Outsourcing job The legal outsourcing industry has seen significant changes since 2008, where some companies are prompted by the slow down and others a result of evolution of the legal services market. Legal Process Outsourcing (LPO) buyers are recognising and treating their LPO providers as partners and the staff as an extension of their enterprise. More outsourcing expected for American companies More than 40-percent of Harvard Business School alumni expect to outsource more work rather than within their companies. Bangladesh State Minister lauds progress in outsourcing sector Bangladesh's talented youths are making progress in the outsourcing sector despite obstacles, State Minister for ICT Zunaid Ahmed Palak has said. A media statement from the ministry on Monday said Palak lauded the tech-savvy youths. "We are determined to make Bangladesh a middle-income country by 2021," the junior minister said. September 8, 2014 BPO firm launches operation at Negros First Cyber Centre in Philippines UBIQUITY Global Services launched its operation at the Provincial Government-owned Negros First Cyber Centre (NFCC) in Bacolod City Saturday. It is the first business process outsourcing (BPO) firm to sign a lease agreement with the Province of Negros Occidental earlier this year. Government gives its blessing to Finnair's outsourcing plans The Government has given its blessing to the outsourcing plans of Finnair, much to the dismay of the Finnish Cabin Crew Union. September 5, 2014 Basware And MasterCard Launch An Automated Supply Chain Finance Platform Basware has the largest electronic invoicing network in the world — one million organizations generating 80 million transactions a year, worth $500 billion, and growing at 50 percent annually. MasterCard MA +0.58% has one of the largest payment networks, and it is fully global. They’ve joined forces and created Basware Pay. Basware, Arrowgrass to develop e-invoicing based factoring service Finnish e-procurement and e-invoicing software company Basware and Arrowgrass Capital Partners (Arrowgrass) have signed a Letter of Intent agreement. Under this Letter of Intent deal, the parties have agreed to jointly develop a new e-invoicing based factoring service, dubbed Basware Factoring. The Letter of Intent outlines the cooperation to jointly develop, resource and maintain the new service, and the establishment of a jointly owned entity to manage it. Wipro bags $35-million IT outsourcing contract from Philip Morris Wipro has won a $35-million IT outsourcing contract from Philip Morris International (PMI), the world's biggest tobacco company. A person with knowledge of the matter told ET that Wipro's RCTG (retail, consumer goods, transportation and government) division will provide IT infrastructure and application management to PMI for five years as part of the deal. September 4, 2014 BP Gives IT Services Contract To Indian Outsourcing Group Infosys BP PLC has selected Indian outsourcing group Infosys Ltd to provide IT services across its operations, focused on application support and development. Holland wants to make BD IT outsourcing hub Holland wants to make Bangladesh a hub for their IT outsourcing apart from extending technological support and collaboration in the areas of flood and water management. TeleTech acquired Sofica, Bulgaria's leading independent customer management outsourcing Business outsourcing company TeleTech Holdings Inc. ( TTEC ) announced that it has acquired rogenSi Worldwide PTY, a global leadership and sales execution consulting firm. The acquisition will strengthen TeleTech's strategic consulting capabilities and enhance its global foothold. Avaloq expands BPO centre to Asia Pacific Avaloq Sourcing Asia Pacific, the newly founded subsidiary of the Avaloq group, is to supply back-office services for the wealth management business of Deutsche Asset & Wealth Management in Singapore. Rockefeller grant ups BPO skills BPeSA has received a R3.7 million grant from the Rockefeller Foundation for a skills development initiative to train thousands of disadvantaged youth across SA. September 3, 2014 Intelligent Office UK opens second onshore shared services centre in Glasgow Intelligent Office today confirmed the expansion of its transcription services division with the new centre in Glasgow which it said would complement its existing operation in nearby Alloa. The new centre will initially provide document production, document conversion and digital transcription services to law firms throughout the UK. Standardising government ICT can help facilitate shared service agreements, says expert Standardising the software and systems that are used across government departments could help smooth the way for shared service agreements to be established within government, IT contracts specialist Simon Colvin says. JTungsten Network to acquire AP automation technology provider DocuSphere Tungsten Corporation, the global electronic trading network, announced that through its wholly owned subsidiary, Tungsten Network has conditionally agreed to acquire DocuSphere, a provider of accounts payable automation services. Outsourcing firm secures five-year deal to work with UK’s largest energy supplier A NORTH-EAST outsourcing firm has secured a five-year deal to work with the UK’s largest energy supplier. Parseq, which offices in Sunderland, says it will handle about 20,000 mail items every month for Centrica. Centrica’s businesses include British Gas. September 2, 2014 Pagero secures authorization for e-invoicing to the European Commission Pagero have recently received approval for e-invoicing to the European Commission and Institutions, facilitated through e-Prior. Outsourcing firm looks to ride on global growth A leading outsourcing service provider, ServicEngineBPO, aims to more than double its workforce over the next two and a half years, a top official said. JLT Management Services Ltd Appoints The Curve Group as its Outsourced Resourcing Partner The Curve Group, one of the UK's leading HR Services companies, today announces that it has been appointed on a three year, £1.5m contract as the resourcing partner to JLT Management Services Ltd. September 1, 2014 Colombia contact centre outsourcing to double in 7 years Colombian contact centre outsourcing services market generated revenues of USD 1.045 billion in 2013 and is forecasted to reach USD 2.20 billion in 2020, according to a study by consultancy firm Frost & Sullivan. PwC urges insurers to outsource In a recent PwC report "Claim to fame: Positioning the claims function for operational excellence", the multinational professional services network has advised that to be successful in claims transformation, companies should create efficiencies from scale in an outsourced operating model. AFSCME wins some, loses some on outsourcing in Illinois A perpetual tug-of-war between public employee unions and the governments that employ their members is outsourcing or privatization, the use of private businesses and contractors to perform government work. You may also like... The SSON News: March 2014 The SSON News: April 2014 The SSON News: May 2014 The SSON News: June 2014 The SSON News: July 2014 The SSON News: August 2014

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