EXL on Technology Platforms and Tools That Drive Value
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Sarah Clayton, Global Head of SSON interviews Rohit Kapoor, Vice Chairman & CEO at EXL
The provider market will tell you that the best results accrue where client and provider collaborate on end-to-end processes. That naturally requires trust, but as we see more and more relationships standing the test of time, we also see more of the kind of collaborations that Rohit Kapoor describes, where EXL is able to deliver a return that is 200 to 300% higher than when only managing a part of the proc...
