Moving up the Value Chain in Financial BPO
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Abhinav Arya, Transition Manager at Pearson talks about the approach he is taking to value-added Business Process Operations and how this is driving finance transformation. Firstly, he talks about the shift from function-based to process-based outsourcing. He offers his view on what is the bigger trend in the industry at the moment – outsourcing or automation. Finally, he tells us what he believes makes a good partnership between an organization and a BPO.
